About the Position

We are looking for a Business Support Analyst to join our team at Inetum, a European leader in digital services. This role involves managing user access and providing Business Support for client applications, ensuring secure and efficient operations.

Responsibilities

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner, and Access management to perform any required corrective/preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyze IAM-related logs and reports to identify potential security issues or unauthorized access attempts
Assign and revoke access rights as needed
Ensure compliance with security standards and regulations
Link external IT helpdesk support to local business needs
Monitor and follow-up the activity performed by external IT Helpdesk service

Requirements

Technical Skills

Minimum 1 year of experience in similar activities
ServiceNow
Active Directory
Microsoft Office 365

Language Skills

English – Expert
French – Notions

Soft Skills

Ability to work independently and in a team environment. Communicate effectively, be a good listener, and be reliable.
Good listening and questioning ability.
Ability to plan work ahead and prioritize workload.
Respect the procedures, methodologies, and directives.
Good learning skills.

We Offer

Opportunity to work with a European leader in digital services
Be part of a team that strives to make a digital impact for businesses, public sector entities, and society

About the Company

Inetum is a European leader in digital services. Our team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Other Details

Location: Portugal
Travel: Ability to travel within Portugal

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Business Support Analyst

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