Business Support Specialist - Swedish speaking
Primary stack
Job description
About the Position
Business Support Specialist - Swedish speaking
Location: Lisbon, Portugal
Department: Go To Market
Employment Type: Full-Time
About the Role
At Mollie, we're on a mission to make payments and money management effortless for every business in Europe. With over 250,000 companies trusting our all-in-one platform, we're one of Europe's fastest-growing fintechs. Join our ambitious, high-performing team in Lisbon and help us shape the future of fintech.
Your Impact
As a Business Support Specialist, you'll be the first point of contact for our merchants, ensuring they receive excellent support to succeed and grow. Your role is critical in driving our customer-obsessed mission, providing outstanding, proactive service, and using customer feedback to drive innovative changes within Mollie.
Responsibilities
- Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
- Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
- Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
- Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.
Requirements
- Fluent in Swedish and English. Any other language is a plus.
- At least 1 year of experience in customer support.
- Ability to easily adapt to changing environments and quickly grasp new information and processes.
- A fast learner who can take on complex problems and rapidly find solutions.
- An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
Nice to Have
- Beginner to experienced professional-what matters is your drive to deliver impact for our customers.
Grow Your Way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges, and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way.
We Offer
- Noise cancelling headphones
- MacBook
- Birthday off
- Complimentary baby days
- 20 days working from abroad
- 22 holiday days
- Commute allowance
- Work from home budget
- Bike lease plan
- Internet allowance
- Lunch voucher
- Wellbeing program
- Pension contribution
- Health insurance
- Bonus scheme
- Equity plans
- Referral bonus
- Learning platform
- Mentor program
How We Hire
Step 1: Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Step 2: Screening Call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Step 3: Are You the One?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
Please submit your resume in English.
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FinTech; Fintech