Business Support Specialist - Weekend Shift
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Job description
About the Position
Business Support Specialist - Weekend Shift
Location: Lisbon, Portugal
Department: Go To Market
Employment Type: Full-Time
About the Role
At Mollie, we are on a mission to make payments and money management effortless for every business in Europe. We are one of Europe's fastest-growing fintechs, with a team of 900+ Mollies across 12+ locations. We are looking for a Business Support Specialist to join our ambitious, high-performing team in Lisbon for weekend shifts.
Responsibilities
- Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
- Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
- Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
- Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.
Requirements
- Fluent in English. Any other language is nice to have.
- Available to work full-time, including weekend shifts in a hybrid setup (Please note that for the first 2 months, we require you to work from our office in Lisbon from 08:00-17:00 or 09:00-18:00 on weekdays).
- At least 1 year of experience in (customer) support
- Ability to easily adapt to changing environments and quickly grasp new information and processes.
- A fast learner who can take on complex problems and rapidly find solutions.
- An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
We Offer
- Noise cancelling headphones
- MacBook
- Birthday off
- Complimentary baby days
- 20 days working from abroad
- 22 holiday days
- Commute allowance
- Work from home budget
- Bike lease plan
- Internet allowance
- Lunch voucher
- Wellbeing program
- Pension contribution
- Health insurance
- Bonus scheme
- Equity plans
- Referral bonus
- Learning platform
- Mentor program
About the Company
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.
How We Hire
Step 1: Apply
Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.
Step 2: Screening call
If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.
Step 3: Are you the one?
You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie is really like.
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FinTech; Fintech