Business Systems Analyst III (Marketing)

About the Position

Business Systems Analyst III (Marketing)

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Box is looking for a Business Systems Analyst III (Marketing) to join our Enterprise Systems team to own and scale critical Marketing technology platforms, with a primary focus on Iterable and TrustArc. This role partners closely with Marketing Operations teams to deliver scalable, compliant, and data-driven solutions that support Box’s go-to-market strategy.

Responsibilities

• Serve as the primary BSA owner for Marketing platforms, with deep ownership of Iterable and TrustArc
• Partner with Marketing Operations, to provide consultative guidance on system capabilities, limitations, and best practices
• Independently lead end-to-end delivery of marketing technology initiatives, including discovery, requirements definition, backlog management, UAT coordination, and go-live readiness
• Translate complex marketing, data, and compliance requirements into clear functional specifications and user stories
• Design and support data integrations and pipelines using SnapLogic, collaborating closely with Engineering and Data teams
• Use SQL to analyze data, validate integrations, troubleshoot issues, and support marketing reporting and segmentation needs
• Evaluate current-state processes, perform fit-gap analysis, and recommend scalable, compliant marketing solutions
• Collaborate in an agile delivery model with Enterprise Systems, Engineering, Data, and external vendors to ensure high-quality outcomes
• Manage and prioritize run-the-business work, including enhancements, defects, and operational issues
• Contribute to the Marketing Systems roadmap, providing input on effort estimation, dependencies, and delivery sequencing

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a related field
• 3+ years of Business Systems Analyst experience supporting enterprise applications
• Experience with Marketo, including marketing automation, campaign management, and Salesforce integration
• Strong hands-on experience with Iterable, including campaigns, journeys, segmentation, data ingestion, and integrations
• Experience supporting TrustArc or similar consent and privacy platforms in a marketing or data environment
• Proven experience with SnapLogic, including designing, supporting, or troubleshooting integration pipelines
• Strong SQL skills for data analysis, validation, and issue resolution
• Solid understanding of lifecycle marketing, customer engagement, and marketing automation workflows
• Demonstrated ability to independently own techno-functional deliverables across analysis, design, testing, and deployment
• Strong stakeholder management and communication skills

Nice to Have

• Preferred skills: Marketo, Salesforce, lifecycle marketing, customer engagement, marketing automation workflows

We Offer

• Competitive salary: $110,500-$138,000 USD
• Equity and benefits: Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location.
• Financial benefits: New hires receive equity, can join our stock plan, and benefit from fair, transparent, performance-based pay.
• Generous time off: Box offers flexible time off, birthday holidays, VTO, and a sabbatical after seven years.
• Growth opportunities: Pitch your ideas at our annual Hackathon, grow through learning programs, and advance with clear career paths.
• Evolving workplace: Embrace hybrid work, blending in-person connection with remote flexibility.
• Healthcare: Box provides global, inclusive benefits including mental health, wellbeing, and family support.
• Family support: From paid parental leave to fertility and family-forming benefits, Box provides an all-inclusive support system for working families.
• Wellness: Fresh Air Days to recharge and a monthly wellness subsidy for fitness.
• Community: Join 11 employee-led resource groups, over 20 interest groups, global virtual events and programs, and paid volunteer time off.

About the Company

Box is committed to creating an inclusive workplace where every Boxer is encouraged to innovate, succeed, grow, and bring their diverse talents and perspectives to our culture. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

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