Business Unit Lead (m/f/d) | German Required
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Job description
About the Position
Business Unit Lead (m/f/d) | German Required
YOUMMDAY is seeking a Business Unit Lead to join our team in Prague, Czech Republic. This role is pivotal for our continued growth and requires a hybrid work model.
Location
Prague, Czech Republic
Employment Type
Full time
Department
Operations/Project Operations
About the Role
At YOUMMDAY, we are looking for a Business Unit Lead to support our growth and drive profitability. In this role, you will take full entrepreneurial ownership of key client accounts within an industry group, directly impacting growth, profitability, and strategic development.
Responsibilities
- Conceptual Excellence: Drive conceptual quality, create high-quality client presentations, and translate complex client requirements into actionable decision papers.
- Own the Business: Manage revenue, growth, and profitability of your accounts, steering the entire value chain from delivery to client satisfaction.
- Drive Performance through Data: Use KPIs and in-depth analyses to identify performance levers and root causes, creating executive-ready reports and business reviews.
- Act as Strategic Partner to Clients: Serve as the first point of contact, engage at eye level, and develop added value and growth opportunities.
- Build & Lead High-Performing Teams: Lead and develop a team of Operations Managers, coaching towards ownership, analytical thinking, and commercial awareness.
- Raise the Bar: Set new standards in quality, structure, and excellence, shaping the local culture through entrepreneurial thinking and leading by example.
Requirements
Background & Mindset
- Several years of experience in consulting, strategy, operations, or a Big Tech environment.
- Strong analytical and structured thinking, excellent problem-solving skills.
- Entrepreneurial mindset with a focus on impact, ownership, and continuous improvement.
Leadership & Communication
- Proven experience in leading and developing teams.
- Confident presence, strong communication, and negotiation skills.
- Ability to convince at all levels, from operational teams to client management.
Way of Working
- High-quality standards and a structured, solution-oriented approach.
- Enjoy a dynamic environment with a high degree of autonomy.
- Excellent PowerPoint and Excel skills (storylining, analyses).
Additional Requirements
- Fluent in German and English.
- Willingness to travel for exchange formats with our German locations.
We Offer
- Benefits: Lunch allowance, Multisport card, additional days off, and great team and company events.
- Workplace: Flexible hybrid model and up to 2 weeks per year for workation within the EU (applies only to employees with an EU passport).
- Footprint: A position in a profitable company where you have the freedom and trust to help shape it and work on the "future of work".
- Values: Open, authentic culture, high-performing, humorous team, and a commitment to sustainable success.
- Opportunity: Chance to take on responsibility, drive innovation, and grow with a team of experts.
About the Company
Are you looking for a profitable scale-up that offers long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you want to grow beyond the usual standards, bring your own initiative, and actively shape topics?
Then YOUMMDAY is the right place for you!
YOUMMDAY is an innovative SaaS platform connecting companies with highly qualified freelance call center agents worldwide. Our digital solution enables flexible, scalable, and efficient customer support without traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees at 5 locations in Europe and 1 in the USA.
At YOUMMDAY, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger, which is why we actively promote an inclusive work environment where everyone can reach their full potential.
Join us and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.
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