About the Position

Business/System Analyst (AI Products) | f/m/d

Warsaw

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the Role

As a Business/System Analyst, you will be supporting the identification, analysis, and preparation of explicit and implicit stakeholder requirements and providing functional support for AI-driven business applications within the Azure ecosystem. Collaborating closely with Data Scientists, AI Engineers, and DevOps Engineers, you will be responsible for analyzing the requirements together with business representatives and creating possible solutions that will solve problems or add additional value to the end customer, for AI-driven capabilities into our business application products.

Responsibilities

Working with stakeholders to capture and define business requirements
Creating detailed outcomes of the business analysis process, outlining problems and opportunities for Business stakeholders
Eliciting and validating requirements for Product, translating them into relevant product backlog items and tasks
Monitoring the completeness of business requirements, taking responsibility for the quality of the requirements
Identifying dependencies and blockers impacting the planned scope
Working on estimations together with the whole development team
Supporting Product Owners, the Delivery Team, and Program Managers with a detailed understanding of the product features during refinement sessions
Validating the product – testing on behalf of stakeholders
Creating relevant project and product documentation
Constantly seeking improvements and excellence

Requirements

Fluency in Polish
Excellent communication skills in written and spoken English (at least B2 level)
Few years of hands-on experience in the software development domain as a Business Analyst, System Analyst, or similar role
Understanding of the software development lifecycle, proven experience in end-to-end software project delivery
Experience in exploring and managing requirements in large corporate projects
Demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
Practical experience with team collaboration tools (JIRA, Confluence)
Being proactive and feeling comfortable when dealing with senior decision makers
Strong communication/interpersonal skills combined with stakeholder management skills

Nice to Have

German language proficiency
Working experience in agile (Scrum) methodology
Basic understanding of the FinTech/InsurTech industry

We Offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room, or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Get to Know Us Better

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Business/System Analyst (AI Products)

Job description