Çağrı Merkezi Müşteri Temsilcisi (Gece Vardiyası | Remote)
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Job description
About the Position
Çağrı Merkezi Müşteri Temsilcisi (Gece Vardiyası | Remote)
🧬 About Us
Ticimax, one of Turkey's top 500 IT companies and featured in the Deloitte Fast 50 Türkiye list, offers e-commerce and e-export software, custom solutions, and design services. With over 20 years of experience, a robust technological infrastructure, and a team of 250+ experts, we help our clients strengthen their competitiveness in e-commerce.
Today, Ticimax provides infrastructure to more than 30,000 companies, including some of Turkey's largest e-commerce sites. As part of Europe's leading technology ecosystem, team.blue, we combine local expertise with global technological power to provide world-class e-commerce infrastructure to businesses.
🎯 Mission and Purpose
As a Customer Support Representative (Night Shift) at Ticimax, you will provide technical support via phone and chat to e-commerce businesses using our infrastructure during evening and night hours. By offering quick and accurate solutions to our clients' needs in their website management panels, you will ensure they experience uninterrupted support even outside regular business hours.
Responsibilities
- Respond to customer calls and chat requests.
- Assist clients with panel operations such as design adjustments, product additions, campaign definitions, and category management.
- Analyze issues in panel usage and provide simple and practical solutions.
- Connect remotely when necessary to provide direct support to clients through the panel.
- Accurately assess requests and manage the process in collaboration with relevant teams when needed.
Requirements
- Graduated from technical high school or university departments in computer and information technologies.
- Knowledge and experience in internet, e-commerce systems, and web hosting services.
- Experience working in software support, helpdesk, or similar departments.
- Confidence in managing customer relationships and meeting their needs.
- Ability to adapt to shift work, including night shifts.
Nice to Have
- Experience in developing communication strategies.
- Ability to communicate effectively and constructively within a team.
- Disciplined and determined work approach.
- Eagerness to learn new things and a passion for development.
We Offer
- Competitive salary.
- Opportunity to work remotely after the initial training period.
- Professional growth and development opportunities.
About the Company
Ticimax is a leading IT company in Turkey, providing e-commerce solutions and infrastructure to thousands of businesses. Join our team and be part of a dynamic and innovative environment!
Interested?
Then apply now! Ready to make a difference in the e-commerce world with Ticimax? We are waiting for you! 🌟
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