Call Center Agent
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Nice to have's
Job description
About the Position
🔎 Why Pharmbills?
At Pharmbills, we connect top talent in Eastern Europe and Central Asia with leading U.S. companies without asking them to relocate. With over 1,000 team members across 7 countries, we offer remote, long-term roles that deliver global impact and professional growth.
We’re now expanding our remote team in Colombia to support our U.S.-based clients in the real estate sector. As a Call Center Agent, you’ll serve as the first point of contact for prospective tenants, helping them navigate the leasing process, gather key information, and coordinate with property management teams-all while working from the comfort of your home.
💡 When future tenants feel supported from the first call, everything else flows better.
Responsibilities
- Communicating with prospective residents to gather key details (name, contact, move-in date, etc.)
- Creating and updating Guest Cards and contact records
- Scheduling in-person tours with onsite leasing teams
- Answering questions via phone and email, helping residents feel informed and confident
- Keeping accurate notes and tracking every conversation
- Sharing updates and aligning with the U.S. property management teams
- Jumping in with additional support tasks as needed to keep leasing workflows smooth
Requirements
- Background in sales, customer service, or call centers (an advantage)
- Excellent spoken and written English communication skills
- Strong people skills-friendly, proactive, and composed under pressure
- A detail-oriented mindset and structured approach to multitasking
- Familiarity with tools like Microsoft Office or other CRM/scheduling platforms
- Professionalism and the ability to communicate with clarity and confidence
Working Conditions
This is a remote position for Colombia-based candidates. Work will be conducted primarily via phone, email, and video, requiring a quiet, distraction-free setup and strong time-management skills.
💼 THIS IS A FIXED COMPENSATION ROLE. NOT COMMISSION-BASED.
We Offer
- A fully remote, U.S.-facing position with fixed monthly pay
- An opportunity to gain international experience in real estate support and customer interaction
- A role that sharpens your communication, coordination, and organizational skills
- A chance to work with a professional and growing global team
Apply Now
📩 Ready to bring professionalism and clarity to every conversation?
Apply today and take your first step toward a global career without leaving Colombia.
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Because exciting updates are always around the corner.
It's a Pharmbills team, and you're invited!
© Pharmbills. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Pharmbills is a leading outstaffing company dedicated to providing American companies with exceptional professionals. Our teams exemplify outstanding work ethic, knowledge, skills, and an unwavering commitment to excellence. We help our clients grow, enhance productivity, reduce costs, and maintain the highest levels of professionalism.Founded in 2018, focusing on healthcare, we expanded our expertise to include finance, accounting, IT support, and customer service. Our dynamic team of over 1,000 passionate professionals is not just growing but growing rapidly, with approximately 90 new team members joining us each month. We are expanding our global footprint with teams in Ukraine, Bulgaria, Georgia, Portugal, Uzbekistan, the Czech Republic, and the US, and you could be a part of this exciting journey.We always seek individuals who speak English at an Upper-Intermediate level or above (B2, C1, C2 ∞) to join our team and contribute to our ongoing success.