Tech Stack
Windows
Job Description, Responsibilities & Requirements
About the Position
We are seeking a Call Center Manager with at least one year of managerial experience to lead a team of technical supporters and external technicians in Tel Aviv, Israel. The role involves professional and managerial leadership, troubleshooting with end users, providing telephone support, and more.
Responsibilities
- Professional and managerial leadership of a team of employees - technical supporters and external technicians.
- Troubleshooting with end users on the client side.
- Providing telephone support to company customers.
- Real-time identification and analysis of problems.
- Production of reports and drawing conclusions.
- Acquisition of areas of responsibility and professional tools while meeting goals, control, and supervision.
- Improvement and streamlining of existing work processes within the team.
- Building long-term and short-term work plans.
- Quality control of performance.
- Recruitment and training of new employees.
Requirements
- Managerial experience - minimum one year.
- Knowledge of Priority software - advantage.
- Basic computer knowledge - Windows system.
- Ability to learn independently - company hardware and software systems.
Nice to Have
- Recruitment
- Training
- Quality control
- Work plans
We Offer
- Opportunity to work in a dynamic and growing company.
- Professional growth and development.
About the Company
Published with
PersiaHR
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