CALL ROUTING - BOSCH REXROTH SPECIALIST
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Job description
About the Position
CALL ROUTING - BOSCH REXROTH SPECIALIST
San Francisco, Heredia, Costa Rica
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Responsibilities
- Serve as a first-level point of contact for Bosch Rexroth customers.
- Identify customer needs and provide world-class customer service.
- Route inquiries to the appropriate Rexroth resource.
- Communicate quotes to customers via phone, email, or chat.
- Document calls/cases in a CRM (Customer Relationship Management) tool.
- Input order entries and purchase orders into the SAP system.
- Answer phones from customers professionally, clearly, with effective communication, and urgency.
- Respond to customer inquiries and complaints with patience.
- Research required information using available resources.
- Work closely with the DCUS Bosch Rexroth Team to manage and continuously improve resources for quick responses.
- Route inbound calls to the appropriate resources.
- Perform minor technical troubleshooting.
Requirements
- Minimum HS Diploma, Associates degree preferred.
- Excellent verbal and written communication skills.
- 2+ years of experience working in a customer service environment, experience in dealing with the public, providing phone support, or in-person customer support.
- Quick understanding/learning capabilities.
- Accurate data entry skills (min. 45 wpm) and attention to detail.
- Reading comprehension - Understanding written sentences and paragraphs in work-related documents.
- Attention to detail - Job requires being careful about detail and thorough in completing work tasks.
- Analytical thinking - Job requires analyzing information and using logic to address work-related issues and problems.
- Good troubleshooting skills.
- Good computer skills.
- Microsoft Office Suite experience required.
- Good multi-tasking skills.
- SAP experience a plus.
- English level: C1.
We Offer
- Opportunity to work with a leading global supplier of Business Process Outsourcing.
- Be part of a company that develops integrated and innovative service solutions.
- Work in a diverse and dynamic environment with a team of 9,000 associates.
About the Company
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
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