Care Expert - Belgium 🇧🇪

About the Position

Care Expert - Belgium 🇧🇪

Location: Anywhere in Belgium; Anywhere in France

Employment Type: Full time

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About the Role

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. Alan exists to end the wait. We are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

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Responsibilities

• Helping our members: Deal with our members' requests in a meaningful, delightful, and timely manner. Be transparent, accurate, clear, and helpful to our members.
• Improving Alan: Work on projects to implement better processes and tools, and contribute to improving our product.
• Grow and learn: Become an expert in healthcare and insurance, and help new members of the great healthcare team.
• Pioneering: Be involved in building, nurturing, and enhancing our care team on a daily basis.

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Requirements

• Experience: 2+ years of experience in customer support, education, or communication.
• Languages: Bilingual English + Dutch.
• Skills: Passion for caring for members, solving their problems, and love for written communication.
• Mindset: Comfortable with computers and technology, empathetic, motivated, entrepreneurial, and enthusiastic about teamwork, learning, and teaching.

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Nice to Have

• Knowledge of the Belgian healthcare system (we will teach you if you don’t).

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We Offer

• Remote work flexibility: We offer remote work flexibility, but we value in-person collaboration.
• Professional growth: Opportunity to grow and learn in a fast-growing company.
• Innovative culture: Join a company with a strong, innovative culture and a set of guiding values.

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About the Company

At Alan, we are dedicated to providing a stimulating environment and perks ensuring our team is happy, efficient, and spends high-quality time with co-workers. We believe in hiring people, not roles, and encourage everyone to apply, regardless of how closely they match the requirements.

🔖 Check out our About Alan and Career pages, as well as our Medium, blog, and Glassdoor page for more info.

How We Work

• Location: You must be legally eligible to work from Belgium or France.
• Remote work: We offer remote work flexibility, but we value in-person collaboration.

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Important Note

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!