Case Filing Specialist

About the Position

We are currently looking for a Case Filing Specialist to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents. Hours of work: from 15:00 to 23:00, 16:00 to midnight, or from 00:00 to 08:00.

Remote Full-time | Compliance

Responsibilities

• Document Review and Preparation:

  • Thoroughly review legal documents completed by clients for completeness, accuracy, and adherence to specific state and county requirements.
  • Identify and correct potential errors or inconsistencies in documents according to internal protocols.
  • Format and finalize document packages for submission to the court.

• Document Filing:

  • Timely and accurately submit the prepared document packages to the appropriate US courts.
  • Track the status of filed documents and register all updates in the internal case management system.

• Client Communication:

  • Provide clients with clear and concise instructions regarding necessary corrections, signatures, or additional documents.
  • Answer clients' questions about the procedural steps, process, and the status of their case (without providing legal advice).
  • Maintain professional and empathetic communication with clients via email, chat, or phone.

• Knowledge Base and Product Management:

  • Actively utilize the internal Knowledge Base, which contains procedures, requirements, and specifics of the divorce process across various states.
  • Continuously update knowledge regarding changes in legislation or filing procedures in different jurisdictions (based on provided updates).
  • Operate internal software and tools for case and document management.

Requirements

• Strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.
• Natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
• Empathetic and personable, making clients feel valued and heard.
• Proactive and goal-oriented, always aiming to achieve more and lead by example.

We Offer

• Self-realization and growth:

  • Build a product from scratch and influence key decisions.
  • Grow together with the business at a fast pace.
  • Work in an environment with space and freedom to act.
  • Become part of a strong team of A-players who are ready to share expertise and boost each other.
  • Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.

• Comfortable working conditions:

  • Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
  • Plan your working day independently - we offer a flexible schedule, because results matter most.
  • Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave, and all public holidays fully covered.
  • Optionally arrange a transfer - swap a working day with a day off and vice versa.

• Care and support:

  • Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
  • Join socially meaningful initiatives, including the Ukrainian Victory Support program.
  • Participate in quarterly team buildings - online or offline - to make teamwork easy and enjoyable.

About the Company

Solvy is developing a full-cycle online platform for working with legal, financial, and personal documents. We offer a dynamic and supportive environment where you can grow and make a significant impact.

Apply

If this sounds like you, we can't wait to meet you! Apply now and join the Boosta family!

Contact Information

For CV / career questions: [email protected]

For all other questions: [email protected]

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