Case Management Assistant

About the Position

Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate, and promote durable solutions for displacement-affected populations.

DRC has been operating in Ukraine since 2014, currently employing over 800 staff in Ukraine and implementing emergency response in the Protection, Livelihoods, Shelter/NFIs, and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.

DRC is currently looking for a Case Management Assistant in Sumy. The position requires regular field visits and travel to Shostka district, approximately 50% of the time.

Responsibilities

Under the supervision of the Case Management Team Leader, the Case Management Assistant will support the implementation of Case Management activities for vulnerable populations in Sumska Oblast. The main responsibilities of the role include:

• Conducting initial needs assessments
• Supporting the Case Management process
• Organizing referrals to relevant services
• Providing client follow-up
• Contributing to the timely and high-quality implementation of program activities in line with internal procedures, humanitarian principles, and project objectives

Requirements

Required:

• Education: Degree in Law, Social Work, or a related field
• Ukrainian language skills required
• Computer skills: Proficient in Microsoft Office package (Word, Excel, PowerPoint, Outlook)
• Strong interpersonal and communication skills, including the ability to work effectively with vulnerable individuals, colleagues, and stakeholders from diverse backgrounds
• Ability to discuss sensitive topics and work with people in distress
• High level of personal integrity and understanding of confidentiality and ethics

Desirable:

• The ability to work independently, manage time effectively, and prioritize tasks
• Good English language skills are preferred but not required

We Offer

• Contract length: 3 months, with the possibility of extension depending on performance and the availability of funding
• Band: І
• Designation of Duty Station: Sumy
• Start date: as soon as possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts; please refer to our website for more details.

About the Company

Founded in 1956, Danish Refugee Council (DRC) is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities.

By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.

Application Process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Applications sent by email will not be considered.

Closing date for applications: June 14, 2026.

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