Case Manager (m/f/d)
Job description
About the Position
We are CONNY. With us you work on one of the biggest problems in our legal system: consumers do not understand their rights, so they do not use them. We are changing that by building Europe's leading justice-as-a-service platform, www.conny.de. Customers instruct us there in tenancy, employment and consumer law. We enforce their rights – simply, and for most services with no cost risk to the customer. That makes enforcing your own rights possible for everyone.
True to our mission: CONNY – gets you your rights.
Responsibilities
- Enforce the rent brake (Mietpreisbremse, § 556d BGB) for our customers and help thousands of Berliners pay less rent every year
- Look after customers independently and take on your own cases in out-of-court enforcement
- Be confident and friendly on the phone with customers
- Occasionally maintain files and draft documents as part of case handling
- Coordinate case handling within the team
Requirements
- Enthusiasm for consumer protection topics
- Careful, accurate, and structured way of working
- Basic user skills in Microsoft Word and Excel
- Reliable, responsible, and service-minded
- Open to and interested in the legal-tech movement
- Ideally a completed vocational training or a humanities degree; we also give motivated applicants from other backgrounds a chance
Nice to Have
- Languages: fluent German, English an advantage
We Offer
- Flexible working hours
- Free drinks
- Home office policy
- Spacious office at Monbijouplatz
- Team events
- Free drinks
- Obligatory fruit basket
- In-house specialty coffee
- Urban Sports M membership for access to a wide range of sports
Join a driven, highly motivated team with the best colleagues you could ask for.
About the Company
We are CONNY. With us you work on one of the biggest problems in our legal system: consumers do not understand their rights, so they do not use them. We are changing that by building Europe's leading justice-as-a-service platform, www.conny.de. Customers instruct us there in tenancy, employment and consumer law. We enforce their rights – simply, and for most services with no cost risk to the customer. That makes enforcing your own rights possible for everyone.
True to our mission: CONNY – gets you your rights.
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