Category Manager
Primary stack
Nice to have's
Job description
About the Position
Code: 36362
Posted: 2026-05-15
Type: Contract
Remote: Yes
Salary Range: $0 - $70 Per Hour
Category: Contract Management
We are seeking a Category Manager to join our team at Advanced Clinical in Boca Raton, FL. This role is remote and offers a competitive salary on an hourly basis.
This individual will be responsible for developing, implementing, and optimizing loyalty and lifecycle strategies for innovative donor engagement programs and concept center experiences. This role plays a critical part in building meaningful, long-term donor relationships that support engagement, retention, and lifetime value across digital and in-center experiences.
Responsibilities
Loyalty & Lifecycle Strategy
- Support the development and ongoing evolution of loyalty and rewards strategies for concept centers.
- Help design loyalty program components including tiers, benefits, incentives, and experiential rewards.
- Define donor lifecycle strategies across acquisition, onboarding, engagement, progression, reactivation, and retention.
Cross-Functional Partnership
- Partner closely with Pricing & Strategy teams to align incentives and rewards with economic and commercial objectives.
- Collaborate with Brand, CRM, and Digital Communications teams to translate strategy into donor-facing messaging and experiences.
- Work with Digital Product and mobile app teams to embed loyalty and lifecycle concepts into platform experiences.
- Coordinate with Analytics, Technology, and Operations partners to support scalable and compliant execution.
Execution Enablement & Optimization
- Provide direction and priorities to CRM and activation teams executing daily donor communications.
- Support test-and-learn initiatives to refine lifecycle journeys, offers, and engagement tactics.
- Monitor performance and recommend optimizations based on donor behavior and program results.
Measurement & Reporting
- Track and evaluate loyalty and lifecycle KPIs including engagement, frequency, retention, and donor satisfaction.
- Synthesize insights and performance learnings into clear summaries for senior leaders and cross-functional partners.
Stakeholder Collaboration
- Pricing & Strategy - alignment of incentives and reward economics
- Brand, CRM & Digital Communications - donor-facing execution
- Digital Product & Technology - platform integration
- Analytics & Operations - measurement, scale, and process enablement
- External Partners - rewards, vendors, and marketing services
Requirements
Required
- 6 to 8 years of experience in loyalty marketing, lifecycle marketing, CRM strategy, or customer engagement roles.
- Experience supporting or managing loyalty and rewards programs with measurable performance outcomes.
- Strong cross-functional collaboration skills, particularly with pricing, analytics, and digital teams.
- Data-informed decision maker with experience translating insights into strategic actions.
- Clear, concise communicator comfortable presenting recommendations to senior stakeholders.
Preferred
- Experience in regulated, high-consideration, or trust-based consumer environments.
- Exposure to test-and-learn methodologies, segmentation strategies, or value-based incentive models.
- Experience supporting digital and physical customer journeys.
We Offer
- Competitive salary
- Remote work options
- Health coverage, life insurance, disability insurance, and 401k benefits
About the Company
At Advanced Clinical, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Clinical is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Advanced Clinical complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].
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Advanced Clinical is a global clinical development organization that provides CRO, FSP, Quality & Validation, and Strategic Resourcing services for biopharmaceutical and medical device organizations. Our mission is to deliver a better clinical experience for our clients. With global experience in over 50 countries, we are committed to improving all lives touched by clinical research. We understand the complex nature of the clinical research industry and approach each opportunity with compassion. Together, we answer the hopes of patients and healthcare professionals with industry-leading services in global life-sciences.