About the Position

Century Automotive Service Corporation, a Mapfre USA company, is growing-and we’re looking for skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico.

Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. If you’re passionate about the automotive industry and enjoy a fast-paced, customer-focused environment, this is an exciting opportunity to make an impact.

Schedule

Monday–Friday: 9:30 AM – 6:00 PM MT
Rotating Saturdays: 8:00 AM – 1:00 PM MT

Responsibilities

As a Vehicle Repair Claims Adjuster, you’ll play a critical role in delivering an excellent customer experience while ensuring claims are handled efficiently and accurately.

Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily
Maintain a high level of responsiveness, including:
- Answering incoming calls within 60 seconds
- Handling 40+ calls per day on average
Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities
Resolve escalated or complex claims and customer concerns to successful outcomes
Build and maintain strong working relationships with internal teams and external partners
Collaborate closely with Claims leadership to quickly address and resolve issues
Contribute to special projects and continuous improvement initiatives

Requirements

High school diploma required; 3–5 years of automotive industry experience preferred
Hands-on automotive experience required (vehicle repair, service writing, or technician background)
Ability to thrive in a fast-paced, high-volume call center environment
Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency
Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.)
Excellent communication and interpersonal skills, with a strong customer-first mindset

We Offer

Pay Range: $48,000 - $54,500 (non-exempt)
Benefits Highlights:
- Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer, and sick time into one convenient bank of paid time off.
- 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
- Medical, Dental, and Vision Coverage: Choice of comprehensive medical, dental, and vision insurance coverage under group plans offered by the company.
- Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plans and policies. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion.

About the Company

As a global insurance leader with a strong local presence, Mapfre offers more than a job-we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [email protected]. Mapfre is proud to be an Equal Opportunity Employer.

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