Century Operations Associate I (Hybrid, New Mexico)

About the Position

Century Automotive Service Corporation, a Mapfre company, is a leading provider of automotive F&I solutions, including vehicle service contracts, GAP protection, warranty programs, and ancillary products. We are currently seeking a Century Operations Associate I to join our team in Albuquerque, New Mexico, in a hybrid role (3 days in office, 2 days remote).

Responsibilities

As an Operations Associate, you'll support customers, dealers, agents, and internal partners through a variety of account servicing, operational, and customer support activities. Key responsibilities include:

• Serve as a primary contact for customers, dealers, agents, and business partners.
• Handle inbound and outbound calls related to contracts, billing, account status, and service requests.
• Process operational transactions, account updates, contract changes, and dealer requests.
• Manage and respond to inquiries through shared inboxes and internal systems.
• Support dealer and producer account setup, user access administration, and portal maintenance.
• Research and resolve basic account, billing, rating, and contract issues.
• Assist with dealer reviews, reporting, and financial transaction processing.
• Maintain accurate records and ensure compliance with established procedures.
• Identify issues requiring escalation and collaborate with internal teams to support resolution.
• Participate in cross-training, process improvement initiatives, and special projects.

Requirements

• High School Diploma or equivalent required; Associate's Degree preferred.
• Experience in customer service, operations, administration, financial services, insurance, dealer F&I, and back office or TPA experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and business systems.
• Commitment to delivering exceptional customer service and quality work.

We Offer

• Pay Range: $41,200 - $51,400 (non-exempt)
• Benefits:
  • Paid Time Off (PTO)
  • 401(k) & Profit Sharing
  • Medical, Dental, and Vision Coverage
  • Other Benefits: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs

About the Company

Century Automotive Service Corporation, a Mapfre company, is a leading provider of automotive F&I solutions, including vehicle service contracts, GAP protection, warranty programs, and ancillary products. Supporting over 1,100 dealerships nationwide, we help our partners deliver outstanding customer experiences while driving business success.

Join our team and contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide. Mapfre is proud to be an Equal Opportunity Employer.

Nearest Major Market: Albuquerque

Job Segment: Operations Manager, Recruiting, Call Center, Business Process, Operations, Customer Service, Human Resources, Management

Apply now

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Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time.