Chain Account Manager (all genders

About the Position

Chain Account Manager (all genders)

HRS is reinventing the way businesses work, stay, and pay in today’s dynamic global marketplace. We combine ProcureTech, TravelTech, and FinTech solutions across transient lodging, meetings, groups, workforce accommodations, and payment. Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as leading hotel chains and payment providers worldwide.

We are looking for a Chain Account Manager (all genders) to join our team in São Paulo, Brazil. This role is responsible for the performance and development of an assigned portfolio of regional and global hotel chains across North America.

Responsibilities

• Own chain performance and execution

  • Manage the performance of an assigned portfolio of regional and global hotel chains across North America.
  • Translate Americas Supplier Solutions priorities into clear partner-specific action plans and drive their execution.
  • Monitor chain and property-level KPIs, identify performance gaps, and prioritize where action is required.
  • Investigate operational issues, identify root causes, and mobilize the appropriate chain and HRS stakeholders to resolve them.
  • Drive resolution of issues related to areas such as availability, rates, content, connectivity, payment, and service performance, engaging individual properties when needed.
  • Maintain ownership of open actions through completion and measure whether interventions deliver the expected improvement.

• Drive strategic and commercial initiatives

  • Execute strategic initiatives with assigned chains across the HRS portfolio.
  • Drive chain participation in sourcing and RFP initiatives and support the implementation of agreed conditions across participating properties.
  • Accelerate adoption and implementation of HRS solutions, commercial models, and new initiatives within assigned chains.
  • Prepare and conduct commercial discussions and negotiations within the overall Americas supplier strategy and commercial framework.
  • Understand partner economics and identify opportunities to create incremental value for HRS customers, chain partners, and HRS.
  • Bring chain insights, recurring issues, and market developments back into the broader Americas Supplier Solutions strategy.

• Build effective chain partnerships

  • Build strong relationships across assigned chain organizations.
  • Develop a deep understanding of each chain’s organization, priorities, and operating model to navigate it effectively and accelerate execution.
  • Position HRS as a trusted, pragmatic, and value-creating partner through strong business understanding, responsiveness, and delivery.
  • Act as the primary HRS contact for assigned chains in North America, coordinating internal experts and global stakeholders as required.

Requirements

• Previous hotel industry experience is required, preferably within hotel sales, account management, revenue management, distribution, or corporate RFPs.
• Strong knowledge of the corporate hotel RFP lifecycle, including solicitation, rate loading, submissions, negotiations, acceptance, and implementation.
• Understanding of hotel distribution, including CRS/GDS connectivity, rate and content loading, availability, and channel performance.
• A strong hands-on mentality and the willingness to dive into operational detail and drive issues through to resolution.
• Strong analytical and problem-solving skills, with the ability to turn data into priorities, actions, and measurable outcomes.
• Excellent execution discipline, organization, and follow-through across multiple partners, initiatives, and open issues.
• Ability to operate effectively at both strategic and tactical levels – understanding the broader business objective while translating it into practical action.
• Strong commercial acumen and negotiation skills.
• Ability to build credibility and influence stakeholders at all levels, from operational teams to senior leadership.
• Experience working effectively across complex, cross-functional, and international organizations.
• High degree of ownership, independence, proactivity, and assertiveness.
• Excellent verbal and written communication skills in English.

We Offer

• Competitive remuneration package
• Necessary work equipment and mobility
• Annual or multi-year variable compensation
• Opportunity to work in a globally united and mutually responsible “Tribe of Intrapreneurs”
• Entrepreneurial driven environment with full ownership and execution focus
• Continuous learning from a radical culture of retrospectives and continuous improvement

About the Company

HRS is reinventing the way businesses work, stay, and pay in today’s dynamic global marketplace. We combine ProcureTech, TravelTech, and FinTech solutions across transient lodging, meetings, groups, workforce accommodations, and payment. Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as leading hotel chains and payment providers worldwide. Through technology, data, and deep industry expertise, HRS helps corporate customers optimize cost, performance, sustainability, and traveler experience.