Change Management Consultant – Banking & Wealth Transformation

About the Position

We are looking for an experienced Change Management Consultant with a strong Banking and/or Wealth Management background to support complex transformation programmes across our financial services clients.

About Capco

Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and transformation capabilities to help leading financial institutions navigate complex change and deliver meaningful outcomes.

Role Overview

You will be responsible for understanding the people and organisational impacts of transformation and developing structured change approaches that enable successful adoption. The role requires a strong combination of change management, stakeholder engagement, and communications expertise, alongside sufficient banking domain knowledge to understand the business context in which change is taking place.

Responsibilities

Change Strategy & Planning

• Develop and execute change management strategies and plans aligned to programme objectives and business outcomes.
• Assess the scale, complexity, and organisational impact of proposed changes.
• Define appropriate change interventions across different stakeholder and impacted-user groups.
• Develop integrated change plans covering stakeholder engagement, communications, readiness, adoption, and implementation activities.
• Partner with programme leadership to ensure change considerations are embedded throughout the transformation lifecycle.

Change Impact & Readiness

• Conduct change impact assessments to understand how transformation will affect people, processes, roles, systems, and ways of working.
• Identify impacted stakeholder groups and assess the nature and significance of change across the organisation.
• Conduct readiness assessments and identify potential barriers to adoption.
• Develop appropriate mitigation and intervention plans to address identified change risks.
• Track change readiness and adoption throughout implementation.

Stakeholder Management & Engagement

• Conduct stakeholder identification, analysis, and mapping across complex banking organisations.
• Develop tailored stakeholder engagement strategies based on influence, impact, and change needs.
• Build trusted relationships with senior stakeholders, business leaders, and programme teams.
• Facilitate stakeholder interviews, workshops, working sessions, and engagement forums.
• Identify stakeholder concerns, resistance, and dependencies and work with programme leadership to address them.
• Support senior sponsors and change champions in effectively leading and communicating change.

Communications Management

• Develop and execute change communication strategies and plans across transformation programmes.
• Define key messages, audiences, communication channels, and sequencing.
• Develop high-quality communications materials including leadership communications, programme updates, briefing materials, FAQs, and presentations.
• Tailor communications for different stakeholder populations and levels of the organisation.
• Ensure communications remain aligned with programme milestones, business priorities, and change objectives.
• Monitor communication effectiveness and adjust approaches where required.

Adoption & Business Readiness

• Support business teams in preparing for implementation and transition to new processes, systems, or ways of working.
• Coordinate change activities with project, business, operations, and technology teams.
• Support training-needs analysis and coordinate with learning/training teams where required.
• Develop and monitor change adoption and readiness measures.
• Support post-implementation activities to help embed change and identify areas requiring additional intervention.

Consulting & Client Delivery

• Produce high-quality consulting deliverables, including change assessments, stakeholder maps, communications plans, change roadmaps, and executive presentations.
• Provide structured insights and recommendations to client stakeholders.
• Facilitate discussions and workshops with senior stakeholders across business and technology.
• Work collaboratively with Project Managers, Business Analysts, Product Owners, and other transformation specialists.
• Contribute to Capco's change management methodologies, propositions, and reusable assets.

Requirements

• Demonstrated experience in Change Management, Organisational Change, or Business Transformation, ideally within banking or financial services.
• Hands-on experience developing and delivering change management strategies and plans across transformation programmes.
• Strong experience in stakeholder management and engagement, including working with senior stakeholders.
• Strong communications management capabilities, including development of communication strategies, plans, messaging, and executive materials.
• Experience conducting change impact assessments, stakeholder assessments, and business readiness activities.
• Experience supporting transformation from planning through implementation and adoption.
• Strong facilitation, communication, and presentation skills.
• Ability to operate effectively in complex and ambiguous transformation environments.
• Strong consulting mindset, with the ability to structure problems, challenge constructively, and develop practical recommendations.

Advantageous Experience

• Previous experience within management consulting, transformation consulting, or professional services.
• Experience supporting large-scale or regional banking/wealth transformation programmes.
• Experience working across multiple markets or geographically distributed stakeholder groups.
• Exposure to digital, technology, platform, or operating model transformation.
• Familiarity with established change methodologies such as Prosci / ADKAR, Kotter, or equivalent frameworks.
• Experience developing change networks, champion programmes, or leadership engagement approaches.
• Change Management certification would be advantageous but is not essential.

We Offer

• Work on high-impact banking and wealth transformation programmes.
• Partner directly with senior client stakeholders and programme leadership.
• Apply and deepen your expertise across change management, stakeholder engagement, and communications.
• Gain exposure to different clients, transformation challenges, and banking domains.
• Build broader consulting capabilities within a globally connected financial services consultancy.
• Join a growing Malaysia practice where ownership, collaboration, and new ideas are encouraged.

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