Change Management Specialist

About the Position

VML India Tech Hub is seeking a Change Management Specialist to lead strategic initiatives and drive organizational transformation. This role is pivotal in ensuring that strategic initiatives are successfully adopted across the organization.

Responsibilities

• Lead Enterprise Change Strategy

  • Develop and execute end-to-end change strategies for enterprise transformation initiatives.
  • Integrate change management into program execution, aligning with business objectives and implementation roadmaps.

• Drive Organizational Readiness and Adoption

  • Assess organizational readiness and implement mitigation plans to ensure business readiness.
  • Consult and govern enablement and adoption programs.

• Partner with Leaders and Stakeholders

  • Build stakeholder engagement and executive sponsorship strategies.
  • Coach leaders on effective change leadership, communication, and stakeholder engagement.

• Lead Change Communications

  • Develop and deliver executive communications, leadership messaging, presentations, toolkits, and communication plans.
  • Ensure consistent, transparent, and aligned messaging across stakeholder groups.

• Measure and Improve Change Effectiveness

  • Define and monitor change KPIs, adoption metrics, organizational health indicators, stakeholder sentiment, and training effectiveness.
  • Recommend improvements based on metrics and insights.

• Collaborate Across Enterprise

  • Partner with various departments to align change activities with business priorities and execution timelines.

• Build Sustainable Change Capability

  • Establish scalable change management frameworks, governance, templates, and best practices.

Requirements

• Experience

  • 7–10 years of experience in Organizational Change Management, Business Transformation, Strategy, Program Management, Organizational Development, Human Capital Consulting, or Business Operations within a global technology or SaaS organization.

• Education

  • Bachelor’s degree in business, Organizational Psychology, Human Resources, Communications, Management, or a related field; MBA or Master's preferred.

• Skills

  • Proven experience leading enterprise-wide change initiatives.
  • Strong expertise in change management frameworks such as PROSCI, ADKAR, Kotter, or equivalent methodologies.
  • Exceptional facilitation, executive communication, and influencing skills.
  • Strong analytical and problem-solving capabilities.
  • Experience operating in highly matrixed, fast-paced organizations.

• Tools

  • Proficiency with Microsoft 365 and modern collaboration platforms.
  • Experience using AI tools such as Microsoft Copilot, ChatGPT, or Claude is highly desirable.

Preferred Qualifications

• Professional certifications such as PROSCI Change Management, PMP, Agile, Lean, etc.
• Experience in Management Consulting or leading enterprise digital transformation initiatives.

Beyond the Resume

• People-Centric Strategist
• Influential Leader
• Executive Storyteller
• Capability Builder
• Data-Driven Change Leader
• Thrives in Ambiguity
• Continuous Learner

We Offer

• Opportunity to work with some of the most exciting brands around the world.
• Focus on career development and skill growth.
• Culture based on core values: Heart, Brains, and Courage.
• Hybrid work approach with an average of four days in the office per week.

About the Company

VML Enterprise Solutions is part of VML India Tech Hub, a division that helps leading organizations deliver outstanding digital experiences worldwide. With over 4,200 experts in 55 operational centers across 34 countries, we drive multi-channel growth for world-leading brands.

We work with brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell, and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients.

VML is an equal opportunity employer and values diversity and inclusion.