Change Release Coordinator

About the Position

Change Release Coordinator

We are seeking a dedicated Change Release Coordinator to join Arηs Group, part of Accenture. This role involves managing operational changes and releases of all live service elements, focusing on planning, resource coordination, and version control while maintaining quality and minimizing risk.

Responsibilities

• Coordination of operational changes and releases of all live service elements, focusing on planning, resource coordination, and version control.
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported and their targets are met.
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements, and release optimization.
• Collaborating with project and operational teams to ensure effective system change and release implementation.
• Assisting in support models setup and managing the transition of projects and new services into the business-as-usual model.
• Coordinating with suppliers, contractors, and third parties to ensure timely change and release implementation and contractual fulfillment, when applicable.
• Following up on release and operational change activities at all stages of the release and change lifecycle.

Requirements

• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event, and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the CA.
• Understanding of CI/CD pipelines and configuration-management tools.
• Strong coordination and analytical skills.
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment.
• Excellent ability to manage multiple high-priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
• Minimum 5 years of experience in IT operations or IT service management and delivery.
• Experience in working within ITIL-aligned frameworks and structured change and release management processes.

Nice to Have

• Agile or DevOps certification
• Project management certification

We Offer

• Competitive and attractive salary package.
• Comprehensive health insurance plan from day one.
• Convenient meal allowance provided through a ticket restaurant card.
• Participation in impactful projects at both the national and European levels.
• Opportunities for growth through in-house training sessions and a wide range of online learning opportunities.
• A collaborative culture where achievements and milestones are regularly celebrated.

About the Company

Arηs Group, part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation, and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science, and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.