Chapter Lead Engineer I
Primary stack
Nice to have's
Job description
About the Position
Chapter Lead Engineer – Global Signing
Enterprise Content & Automation (EC&A) BE
Your role
This is your opportunity to shape a multidisciplinary chapter, develop talented people, and influence how EC&A delivers sustainable solutions for one of its global products.
As Chapter Lead Engineer for Global Signing within Enterprise Content & Automation Belgium (EC&A BE), your focus is to develop the people in the chapter and enable dependable delivery across the squads. You align skills and capacity with priorities, foster a healthy engineering culture, and strengthen accountability for commitments, quality, and operational stability.
Global Signing is the trusted digital gateway that turns customer and employee decisions into secure, legally binding agreements. It enables critical journeys, from onboarding and lending to mortgages and investments, to be completed seamlessly and with confidence. By strengthening trust, compliance, speed, and efficiency across ING, the product has a direct impact on how the bank serves customers and grows digitally.
Responsibilities
Lead and develop the people in the chapter
- Coach and develop engineers through clear expectations, recognition, constructive feedback, and meaningful growth opportunities.
- Build an inclusive chapter culture that supports psychological safety, ownership, collaboration, and sustainable performance.
Enable dependable delivery and operational stability
- Turn agreed priorities into clear capacity, staffing, and delivery plans across the squads.
- Make progress, dependencies, risks, and impediments visible. Balance delivery commitments with regulatory, platform, technical-debt, and stability needs.
- Align expectations and resolve issues with Product Leads, Architects, Engineering Leads, and Squad Leads.
Enable engineering effectiveness
- Develop the skills and practices needed for secure, compliant, reliable, and maintainable signing services.
- Promote automation, observability, resilience, security by design, modernization, and continuous improvement.
- Bring the chapter and delivery perspective into roadmap discussions and the development of achievable plans.
Requirements
Leadership and delivery
- Proven people leadership in software engineering, with strong coaching, talent development, succession, and recruitment capabilities.
- A people-centred approach that fosters empowerment, inclusion, psychological safety, and sustainable performance.
- Experience coordinating delivery across multiple squads, including capacity, priorities, dependencies, risks, and commitments.
- Strong stakeholder management and the ability to align expectations and remove impediments across organizational boundaries.
Engineering foundation
- A solid software engineering background that supports effective coaching and informed delivery decisions.
- A practical understanding of distributed systems, APIs, cloud-native architecture, DevOps, resilience, security, and modernization.
Nice to Have
- Experience with electronic signatures, digital signing platforms, or regulated digital journeys is a bonus-not a requirement. Curiosity and the ability to learn about the Global Signing domain matter more.
We Offer
This role offers a distinctive opportunity to grow as a people and delivery leader while helping a global product expand its reach across ING.
- A visible role with the autonomy to shape chapter culture, skills, and ways of working.
- Broad exposure to senior product, technology, and engineering stakeholders across ING's international network.
- Meaningful impact on secure and seamless digital journeys for customers and employees.
- Continuous learning and collaboration with an international, inclusive product and engineering community.
About the Company
Enterprise Content & Automation Belgium (EC&A BE) is part of the Global Tribe Enterprise Content & Automation (EC&A). EC&A delivers reusable content, document management, signing, archiving, workflow, and automation capabilities across ING. Products are consumed across Retail Banking, Wholesale Banking, Business Banking, and Group Functions and are delivered through a global operating model spanning Belgium, the Netherlands, and engineering hubs.
Our ambition is to simplify the technology landscape, increase re-use of global capabilities, improve delivery quality, strengthen resilience, and leverage automation and AI to create seamless customer and employee experiences.
Location: Brussels, Belgium
Role level: Chapter Lead Engineer
Reporting line: IT Area Lead EC&A BE
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Financial Services,Banking,Risk Management,Data Analysis,IT Engineering
About the Company ING Hubs Poland is one of ING's global competence centres. It designs and delivers technological, operational, and risk solutions to simplify banking. The best experts work on these projects. Products, Services & Tech Stack Core Solutions: Technological, operational, and risk solutions for banking. Technologies & Frameworks: Not specified in the provided text. Project Scope & Target Clients Client Base: Not specified in the provided text. Engineering Scale: Not specified in the provided text.