Chef de projet Expert Support 3DX H/F

About the Position

Chef de projet Expert Support 3DX H/F

• Contract Type: Permanent
• Location: Île-de-France, France

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Description of the Company

Join a leader in digital transformation

Avenir Conseil, a subsidiary of the ALTEN group, is renowned for the digital transformation of major industrial players through the deployment of PLM (Product Lifecycle Management) and MES (Manufacturing Execution System) solutions.

Since 1986, we have been committed to our clients to address their key challenges (Mastery of time-to-market, Robustness and Costs of products, Traceability, Consistency and Valorization of data) by optimizing their business processes and onboarding and adopting business solutions.

Our expertise revolves around five pillars: Project, Change, Training, Operations, and Support, ensuring comprehensive support from the framing phase to the implementation of new processes.

Why join us?

• A company with a human scale (350 employees) with strong growth potential belonging to a globally recognized group.
• Varied and evolving missions in a dynamic and multicultural environment.
• Personalized support to develop your career.
• Strong values: agility, expertise, and proximity.
• Recognition as a Top Employer, with high-stakes projects for leading industrial clients.

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Responsibilities

In the context of the digital transformation of our client, a major international industrial group, we are supporting the deployment and optimization of the 3DEXPERIENCE (3DX) platform by Dassault Systèmes. This strategic project aims to modernize business processes and strengthen collaboration between technical, industrial, and R&D teams.

To ensure effective support and optimal adoption of the solution, we are looking for a Chef de projet Expert Support 3DX (H/F). Your mission will be to manage user support, optimize processes, and contribute to the continuous improvement of the platform.

Main Missions

Report to the project management and collaborate with teams, businesses, and the publisher, you will be responsible for the following missions:

User Support Management:

• Supervise the support center (helpdesk, tickets, FAQ) to ensure quick and effective resolution of incidents
• Prioritize and escalate technical or functional issues in collaboration with internal teams and the publisher
• Implement indicators (KPIs) to measure the quality of support and the adoption of the solution

Continuous Improvement and Optimization:

• Analyze user feedback to identify areas for improvement (usability, features, performance)
• Propose and manage platform evolutions in collaboration with Product Owners and technical teams
• Contribute to documentation (user guides, procedures, best practices)

Management of Relations with the Publisher:

• Be the primary contact with Dassault Systèmes for incident tracking, requests for changes, and updates
• Participate in technical committees to anticipate the impacts of new versions

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Requirements

Education / Experience

• Higher education in computer science, engineering, or project management
• Minimum 5 years of experience in user support management or administration of PLM/3DX solutions
• Experience in an industrial or R&D environment highly valued

Technical Skills

• Advanced proficiency in the 3DEXPERIENCE platform (Enovia, CATIA, DELMIA modules, etc.)
• Knowledge of business processes (design, industrialization, technical data management)
• Experience with ticketing tools (ServiceNow, Jira, etc.) and ITIL methods

Personal Qualities

• Excellent listening skills and customer service mindset
• Pedagogy and ease of communication to interact with technical and business profiles
• Autonomy, rigor, and responsiveness in incident management
• Analytical mind and strong proposal spirit to improve processes

Languages and Mobility

• Position based in Île-de-France
• Professional English required

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Additional Information

• Why apply? Join a dynamic and expert team, and contribute to innovative projects that shape the industry of tomorrow. Benefit from a stimulating environment where your expertise will be valued and your career supported. You will also have the opportunity to engage in varied missions, ranging from technical support to strategic contributions and coaching your peers, according to your aspirations.
• Ready to take on the challenge? Send us your application to build the company of tomorrow together.

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We Offer

• Competitive salary
• Opportunity for professional growth
• Dynamic and collaborative work environment
• Access to cutting-edge technologies and methodologies

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About the Company

Avenir Conseil is a subsidiary of the ALTEN group, recognized for its expertise in digital transformation. We are committed to supporting our clients in optimizing their business processes and adopting innovative solutions to drive their success.

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Apply Now

If you are passionate about digital transformation and want to make a significant impact, we invite you to apply for this exciting opportunity. Join us in shaping the future of industry!

Apply Here