Job Description, Responsibilities & Requirements
About the Position
Chief Customer Support Officer (CCSO)
Industry: iGaming
We are seeking an experienced Chief Customer Support Officer to lead our customer support team in a high-risk industry.
Responsibilities
- Develop and execute long-term customer support strategies to boost satisfaction and loyalty
- Lead and manage the customer support team
- Handle risk and incident management effectively
- Optimize processes using modern tools (CRM, AI solutions) to improve efficiency and service quality
- Analyze customer interaction data and provide actionable reports to senior management
- Collaborate with Legal, Sales, Marketing, and other teams for a unified customer service approach
Requirements
- Minimum 5 years in senior customer service roles, preferably in iGaming
- Strong leadership skills and experience in high-pressure, high-responsibility environments
- Excellent analytical, communication, and negotiation skills
- Hands-on experience with modern CRM and customer support tools
- Fluent in English and Russian or Ukrainian
We Offer
- Opportunity to work in a dynamic and innovative iGaming industry
- Leadership role with significant impact on customer satisfaction and loyalty
- Collaborative work environment with cross-functional teams
About the Company
Apercon is a leading company in the iGaming industry, dedicated to providing exceptional customer support and innovative solutions.
Application
➡️ Apply: Send CV to [email protected]
Or via Telegram: @Apercon