Chief Customer Support Officer (CCSO)

About the Position

We are looking for an experienced and strategic Chief Customer Support Officer to lead our customer support team within a high-risk industry.

Responsibilities

• Strategic planning and execution: Develop and implement long-term customer support strategies that drive satisfaction and loyalty in a high-risk environment.
• Team leadership: Lead and manage the customer support team effectively.
• Risk and incident management: Identify, assess, and mitigate risks and incidents to ensure smooth operations.
• Process optimization: Analyze and improve workflows by introducing new technologies and tools (like CRM systems and AI solutions) to enhance efficiency and service quality.
• Data analytics and reporting: Collect, analyze, and interpret customer interaction data to make informed decisions and provide actionable reports to senior management.
• Cross-functional collaboration: Work closely with Legal, Sales, Marketing, and other teams to ensure a unified approach to customer service.

Requirements

• Proven experience in senior customer service leadership roles (minimum 5 years).
• Required experience in the iGaming sector.
• Deep understanding of the challenges and operational risks in high-responsibility environments.
• Strong leadership skills with the ability to make sound decisions in complex, high-pressure situations.
• Excellent communication and negotiation skills.
• Ability to analyze large volumes of data and apply insights to strategic decision-making.
• Practical experience with modern CRM platforms and customer support management tools.
• Fluent in English.

We Offer

• Opportunity to work in a dynamic and high-risk industry.
• Competitive compensation package.
• Professional growth and development opportunities.

About the Company

Apercon is a leading company in the iGaming sector, dedicated to providing exceptional customer support and service.

How to Apply

Send your CV to [email protected]

Or in Telegram @Apercon

Apply for this position

Fill out the form provided, attach your resume file, and submit. Information regarding resume review and feedback will be provided within 5-7 business days.