Chief Operating Officer (COO)

About the Position

AI is already part of how K&C engineers build software. Now, we want to embed it systematically into our delivery model.

K&C delivers software engineering services to enterprise clients across Europe through nearshore teams. Bulgaria is the core of our engineering organization, and we are looking for a Chief Operating Officer (COO) to lead and scale it.

In this role, you will lead K&C’s Bulgaria delivery operation, ensuring high delivery quality, strong engineering leadership, and operational excellence across all projects. You will also drive the transformation of our engineering organization toward AI-native development workflows, with responsibility for delivery quality, economics, team performance, and organizational evolution.

Location: Sofia, Bulgaria

Responsibilities

Delivery Performance

• Operational ownership of the entire K&C Bulgaria delivery organization
• Delivery quality, client satisfaction, and escalation management across all projects
• Establishing delivery standards and enforcing them consistently across teams
• Own delivery economics: revenue per engineer, utilization, cost structure, and delivery margins

AI-Native Delivery Transformation

• Build and implement K&C’s AI-native engineering workflows
• Introduce AI-native development, review, and specification workflows across engineering teams
• Develop internal capability for agentic development and modern AI-driven engineering practices
• Identify and develop engineers who will become K&C’s AI-native delivery leaders

Organizational Leadership

• Build and lead the senior delivery leadership team in Bulgaria
• Hire and develop engineering leadership
• Create a culture of ownership, speed, and engineering excellence
• Ensure strong technical leadership across all client projects

Operational Leadership

• Contribute to service design based on real delivery capability
• Represent delivery leadership in strategic client conversations where engineering credibility matters
• Represent K&C operationally with clients and partners

Expected Outcomes – within the first 12–18 months:

• Client satisfaction across the delivery portfolio is consistently high
• Engineering teams operate at strong utilization with stable delivery margins
• AI-native development workflows are standard across engineering teams
• Delivery operates reliably without CEO involvement in escalations

Requirements & Skills

• 10+ years leading software engineering delivery organizations
• Experience running nearshore or offshore delivery teams
• Strong financial understanding of delivery businesses: utilization, pricing, margins, and operational profitability
• Proven ability to improve delivery quality, efficiency, and team performance
• Strong client leadership - you can manage difficult conversations with senior technical stakeholders
• Practical familiarity with modern AI-driven engineering workflows
• Based in Bulgaria

What sets you apart

• You have moved beyond managing projects to building delivery systems
• You understand that AI will not only change coding - it will change how engineering organizations operate
• You prefer ownership over politics, execution over presentations, and results over excuses

What K&C offers

• Full operational responsibility for K&C’s Bulgaria delivery organization
• Direct collaboration with the CEO on company strategy and AI transformation
• The opportunity to build a visible AI-native delivery model in the European nearshore market

If you are passionate about business strategy, AI, and working with a talented team, we would love to hear from you. Apply now and help us turn ideas into reality: [email protected]!

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