About the Position

Claims Handling Senior Specialist with German | f/m/d

Gdansk

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

Responsibilities

Processing and reviewing dental insurance claims in line with internal guidelines
Communicating with insured persons, providers, and internal stakeholders
Preparing correspondence and maintaining accurate system documentation
Managing claim payments and recovery of costs
Participating in projects and special tasks related to supplementary dental insurance
Supporting onboarding and training of new employees and trainees
Preparing and handling escalated complaints for executive and supervisory boards

Requirements

Fluency in English (B1) and German (C1)
3+ years of experience in a similar role
Experience in customer service, order management, or claims management
Openness, reliability, and responsibility
Strong customer orientation and relationship-building skills
Analytical thinking and negotiation skills
Clear and effective presentation skills
Independence and flexibility

Nice to Have

Experience in a similar role
Additional language skills

We Offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room, or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

About the Company

ERGO Technology & Services S.A. (ET&S) is a member of the Munich Re and ERGO Group, delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

Get to know us better

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Claims Handling Senior Specialist with German | f/m/d

Job description