Client Delivery Lead (f/m/d)

About the Position

Client Delivery Lead (f/m/d)

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Responsibilities

• Managing the relationship with client counterparts (often product owners and business owners)
• Being the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Triaging incoming requests and communicating client priorities internally
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

Requirements

• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
• Time management and a get-stuff-done attitude
• Consulting experience is a plus

Nice to Have

• Fluent English + German
• Previous experience in billing and energy is nice to have for this position

We Offer

• Competitive salary
• Opportunity to work in a flat and agile organization
• Be part of a pioneering team in the green energy transition
• Professional development opportunities

About the Company

Kraken is at the forefront of transforming the energy industry by creating innovative, AI-driven platforms for energy management. We are dedicated to building a cleaner, better future for everyone by optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver exceptional customer experiences.

Location

Berlin, Germany

Employment Type

Full time

Work Location Type

Hybrid

Additional Information

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.