Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Client Delivery Manager
Location: Waardenburg, Netherlands
Type: On-site, Full-time
About Us
At Extenda Retail, we're dedicated to driving growth and reducing complexity for our clients in the retail sector. As a global leader, we provide innovative POS solutions that empower retailers to thrive in today's dynamic market. Join our team and be part of a company that values collaboration, innovation, and making a real impact.
About the Role
We are looking for a Client Delivery Manager to ensure the successful delivery of our HiiRetail and other POS solutions to our international clients. In this role, you will be pivotal in planning, coordinating, and overseeing complex software implementations. This is an on-site role located in Waardenburg, Netherlands.
Responsibilities
- Manage the overall client delivery, ensuring alignment with client requirements and Extenda Retail's delivery methodology.
- Cultivate and maintain strong client relationships, acting as the primary point of contact for service delivery aspects of the engagement. Develop and execute service up-sales, proactively supporting new product sales to enhance client solutions.
- Plan and coordinate deliveries across multiple functions and organizations, both locally and globally, ensuring seamless integration and execution.
- Monitor and manage project financials, schedules, and scope to ensure deliveries stay on track and within budget. Identify and mitigate risks and issues, proactively addressing challenges to maintain project momentum and client satisfaction.
- Facilitate and lead status meetings with teams, sponsors, and stakeholders, providing clear and concise updates on project progress. Continuously improve ways of working, fostering a collaborative, open, and transparent environment that promotes innovation and efficiency.
Requirements
- Proven experience in project management, ideally within a product-centric, agile environment. Experience with cloud-based software deliveries is highly advantageous; a background in a professional services/consulting organization is preferred.
- Knowledge of IT software delivery and SaaS solutions, with certified knowledge and experience of at least one formal project management methodology; familiarity with Agile methodologies for software delivery is a plus.
- Fluent in Dutch and English, both verbal and written. You possess clear and compelling communication skills, with the ability to tailor messages to diverse audiences.
- Strong leadership skills, including technical, commercial, and interpersonal abilities. You have a highly analytical and data-driven approach to problem-solving and decision-making.
What We Offer
- Competitive salary
- Opportunity to work with cutting-edge retail technology
- Professional development opportunities
About the Company
At Extenda Retail, we are committed to driving growth and reducing complexity for our clients in the retail sector. As a global leader, we provide innovative POS solutions that empower retailers to thrive in today's dynamic market. Join our team and be part of a company that values collaboration, innovation, and making a real impact.
Contact
Thor Hansson
Talent Acquisition & Employer Branding Manager
We look forward to hearing from you!