Client Delivery Manager

About the Position

At Extenda Retail, we're dedicated to driving growth and reducing complexity for our clients in the retail sector. As a global leader, we provide innovative POS solutions that empower retailers to thrive in today's dynamic market. Join our team and be part of a company that values collaboration, innovation, and making a real impact.

About the Role

We are looking for a Client Delivery Manager to ensure the successful delivery of our HiiRetail and other POS solutions to our international clients. In this role, you will be pivotal in planning, coordinating, and overseeing complex software implementations. This is an on-site role located in Waardenburg, Netherlands.

Responsibilities

• Manage the overall client delivery, ensuring alignment with client requirements and Extenda Retail's delivery methodology.
• Cultivate and maintain strong client relationships, acting as the primary point of contact for service delivery aspects of the engagement. Develop and execute service up-sales, proactively supporting new product sales to enhance client solutions.
• Plan and coordinate deliveries across multiple functions and organizations, both locally and globally, ensuring seamless integration and execution.
• Monitor and manage project financials, schedules, and scope to ensure deliveries stay on track and within budget. Identify and mitigate risks and issues, proactively addressing challenges to maintain project momentum and client satisfaction.
• Facilitate and lead status meetings with teams, sponsors, and stakeholders, providing clear and concise updates on project progress. Continuously improve ways of working, fostering a collaborative, open, and transparent environment that promotes innovation and efficiency.

Requirements

• Proven experience in project management, ideally within a product-centric, agile environment. Experience with cloud-based software deliveries is highly advantageous; a background in a professional services/consulting organization is preferred.
• Knowledge of IT software delivery and SaaS solutions, with certified knowledge and experience of at least one formal project management methodology; familiarity with Agile methodologies for software delivery is a plus.
• Fluent in Dutch and English, both verbal and written. You possess clear and compelling communication skills, with the ability to tailor messages to diverse audiences.
• Strong leadership skills, including technical, commercial, and interpersonal abilities. You have a highly analytical and data-driven approach to problem-solving and decision-making.

Our Hiring Process

• Stage 1: Complete an initial screening to ensure readiness.
• Stage 2: Take psychometric tests to assess logic/reasoning and personality.
• Stage 3: Participate in a Talent Acquisition interview, where we'll discuss your project management experience, analytical skills, meeting facilitation abilities, communication skills, leadership qualities, and relationship management skills.
• Stage 4: Meet with the Hiring Manager for an interview, where we'll delve into your client delivery experience, relationship management skills, project planning abilities, risk management expertise, process improvement capabilities, and software delivery knowledge.
• Stage 5: Complete a work sample to demonstrate your project management and analytical skills.
• Stage 6: Provide references for a reference check.

We Offer

• Be part of a company with over 40 years of experience as an industry leader in retail software development.
• Work with a team that values collaboration, innovation, and making a real impact.
• Opportunity to contribute to the success of hundreds of retail chains in 37+ countries worldwide.

About the Company

Extenda Retail brings simplicity to retail and logistic complex problems. Through software, daily customer management, innovation, creativity, and a deep understanding of customers' needs, it provides the technology that helps retailers succeed. From warehouse to checkout.

We look forward to hearing from you!

Team: Professional Services

Location: Waardenburg

Contact: Thor Hansson, Talent Acquisition & Employer Branding Manager – People & Culture