About the Position

Client Director

We are seeking a Client Director to join our team and manage executive relationships with some of ServiceNow's largest existing accounts. You will provide strategic leadership, oversee account development, and lead virtual teams to support our esteemed clients.

Responsibilities

Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals, and Professional Services

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
7+ years of experience in client management, and aligning account strategies to revenue opportunities
2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management (within software or IT sales organizations)
Experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)

Nice to Have

Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

We Offer

Opportunity to work with a leading AI platform
Flexible work personas (remote or flexible)
Professional growth and development opportunities

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Client Director

Job description