Client Engineer Intern, Mexico City
Primary stack
Job description
About the Position
Client Engineer Intern, Mexico City
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
Responsibilities
As a Client Engineer Intern at Glia, you will support the Client Engineer Team in helping customers resolve technical challenges, learn how to provide proactive guidance, and gain hands-on experience with Glia’s technologies. This internship is designed to give you exposure to customer-facing engineering work, technical troubleshooting, and collaborative problem-solving in a fast-paced environment.
- Assist in resolving technical inquiries from customers and partners using Glia’s Digital Customer Service platform.
- Shadow and support engineers in setting up technical integrations with customer and partner teams (developers, architects, analysts).
- Learn to collaborate with Product and Engineering teams by documenting issues in JIRA and communicating via Slack.
- Participate in troubleshooting bugs and defects raised through the Service Desk or virtual channels.
- Engage with cross-functional teams (Engineering, Product Management, Customer Success) to see how solutions are developed collaboratively.
- Learn complex and intriguing topics about Glia's infrastructure.
Requirements
- Currently pursuing a Bachelor’s degree in Software Engineering, Computer Science, or a related field.
- Great understanding of web technologies and APIs.
- Strong interest in customer support, problem-solving, and technical troubleshooting.
- Good communication skills in English B2 minimum (reading, writing, listening).
- Eagerness to learn in a fast-paced, collaborative environment.
What You Will Get
- Gain practical experience in technical troubleshooting and customer support.
- Learn how APIs, RESTful technologies, and cloud solutions are integrated and maintained.
- Develop communication skills for both technical and non-technical audiences.
- Understand how to prioritize tasks and manage workload in a dynamic environment.
- Build confidence in working with modern web technology stacks.
About the Company
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
*The Glia Talent Acquisition team uses **@***glia.com and ***@***gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
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Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking, and relationship building are enhanced with technology.💡What is Glia’s Mission?💡To help businesses reinvent how they support customers in a digital world.Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions — whether they start online or on the phone.📍Founded in New York City — 2012📍Languages are spoken in our offices −18📍Countries represented by our employees −15📍Successful interactions −10B+