Job Description, Responsibilities & Requirements
About the Position
Client Experience Specialist
Location: Austin, TX
Work Type: Hybrid
Salary: $60,000 - $65,000 a year
About Luxury Presence
Luxury Presence is revolutionizing the real estate industry with our AI growth platform. Backed by top investors and achieving $100M in annual recurring revenue, we empower over 90,000 real estate professionals, including 30% of the WSJ Real Trends top 100 agents in the United States. We're expanding our Client Experience (CX) team and are looking for a Client Experience Specialist (CXS) to help retain clients who have requested to cancel. This is a critical role to help retain clients and drive success in the real estate industry.
Responsibilities
- Quickly build rapport and trust with clients
- Handle difficult client conversations and find solutions to retain clients
- Manage multiple projects and challenges on different timelines
- Assess situations, gather relevant information, and swiftly find solutions
- Proactive outreach through high-level verbal and written communication
- Ensure data quality and thoroughness of captured churn reasons
- Develop long-term strategies that drive retention and expansion
- Work cross-functionally with every team throughout the organization
- Act with a sense of urgency and prioritize your day/schedule
Requirements
- 2-3 years in a client retention role, preferably at a SaaS company
- Familiarity with the residential real estate industry
- Experience driving towards KPIs around retaining and growing client accounts
- 1+ years working with software, ideally web-design or development, or marketing
Nice to Have
- Hands-on experience working with real estate agents and/or real estate technology
- Consistent track-record of winning and saving clients
We Offer
- Competitive salary
- Plus competitive bonus, equity, and full benefits
- Opportunity to shape the future of real estate
- Join a team of agile and tenacious innovators
About the Company
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.
More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.
Join us in shaping the future of real estate