Customer Success Engineer-Hybrid

About the Position

Working as part of a global team, the Customer Success Engineer-Hybrid will play a key role in the centralised integrations communication process for internal and external partners. You will be responsible for delivering professional, accurate, and timely service including managing client expectations and progression, triage, and resolving issues in the integration process and contact handling for business-to-business (B2B) customers.

Location: Our Athens office is in Marousi. Presence at the office is required 2 days a week.

Responsibilities

• Client Integration Management, through Slack and e-mail channels.
• Provide timely response to all integration queries and testing requests.
• Triage, troubleshoot, and resolve customer issues related to testing/integration environments.
• Categorise and prioritise issues for escalation to appropriate technical teams.
• Oversee the creation, maintenance and updating, and sharing of all integration documentation pertaining to all SportCast products.
• Proactively remain current with internal Standard Operating Procedures.
• Acquire expert product knowledge in BetBuilder products, business partners, company structure, organisation and industry.
• Seek out and recommend automation as a means to reduce manual workload.
• Other ad-hoc requests as assigned.

Requirements

• Previous experience managing clients, integrations or projects with a technical focus.
• Must be organized and detail-oriented with a strong focus on providing superior customer service.
• Excellent written and verbal communication skills - can interact with customers and internal departments to gather information and translate technical concepts.
• Strong time-management skills that enable performance and delivery of results while working in a high-volume work environment.
• A proactive, flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
• Ability to work collaboratively with multiple departments and stakeholders to deliver timely results.
• Enthusiastic attitude with a strong desire to learn all aspects of the iGaming business.

Nice to Have

• Previous experience in the Online Gaming industry.
• Previous experience managing technical integrations projects.
• Knowledge and experience of working with any of the following: Postman, SQL, JSON, C#, Azure, AWS, Jira, Confluence.
• Technical certification(s) is an advantage.
• A passion for sport is a plus!

We Offer

• Attractive benefits, an open and supportive environment as well as a modern and exciting workplace.
• The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow.
• Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
• And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career.
• We have a collaborative office environment with our team members in office 2 days per week.

About the Company

OpenBet is a leading company in the iGaming industry, providing innovative solutions and services to our clients worldwide. We pride ourselves on our collaborative and supportive work environment, where every team member's contribution is valued.