Client Lead

About the Position

Client Lead

All Careers

Brand: VML

Capability: Client & Business Leadership

Location: Luxembourg, Luxembourg

Requisition ID: 17660

About VML

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

About VML Luxembourg

VML Luxembourg is one of the leading Amazon consulting agencies in Europe. Offering 360° services for Amazon, we have a diverse range of products and services in various sectors to ensure long-term sales growth, ranging from creating multilingual content and listings to all aspects of advertising, including sales promotion, PPC, and programmatic campaigns. We are part of WPP, the world’s largest digital media agency, and manage WPP’s European Center of Excellence for Amazon (ACE) dedicated to maximizing performance, driving sales, and building brands on the Amazon platform.

The Opportunity

We are seeking a dynamic and experienced Client Lead for EMEA. This role is focused on delivering exceptional client service at the most senior levels while driving transformative growth across markets.

As the primary senior contact for key clients, you will own the strategic vision, relationship development, and commercial growth agenda, working closely with Project Managers and cross-functional teams to deliver excellence. You will be at the forefront of building deeper and broader client engagements, advancing the adoption of new capabilities, and unlocking multi-market opportunities.

Given the matrix style of Commerce, this role will act as a bridge between client leadership, commercial, and creative teams when developing our Marketplace and wider commerce capability. This role will be pivotal in shaping and delivering the vision for connected brands through VML, with a focus on capability building, collaboration, and market enablement to achieve transformative growth.

Responsibilities

Strategic Partnership & Growth Leadership:

• Own and grow senior-level client relationships, acting as a trusted advisor to C-suite and executive stakeholders.
• Shape and lead long-term client growth strategies, ensuring alignment with both client objectives and VML’s vision.
• Drive multi-market growth by identifying and unlocking new opportunities across regions and service lines.
• Partner with the WPP network to create market-leading, contract-winning proposals for current and prospective clients.
• Ensure strategic reporting and insight delivery, maintaining full ownership of the client reporting process and its quality.

Business Development & Senior Stakeholder Engagement:

• Lead high-impact presentations and strategic discussions with senior client stakeholders, influencing decision-making and securing new investment.
• Oversee and guide RFP responses, ensuring they reflect strategic insight and competitive advantage.
• Negotiate contract terms with clients and communicate terms to internal stakeholders.
• Champion the adoption of new capabilities and services within client organizations.

Market Enablement & Capability Building:

• Collaborate with internal teams to integrate creative, commercial, and marketplace expertise into client strategies.
• Represent VML at industry events, conferences, and networking opportunities to build visibility and relationships.
• Stay ahead of industry trends and competitive insights to inform client strategies.

Requirements

• Master’s degree or higher in Business Administration, Marketing, Communications, Digital Commerce, or a closely related field. An advanced degree in Management, Strategy, or Digital Transformation is considered a strong asset.
• Proven track record in achieving year-on-year growth through senior-level client engagement and strategic leadership.
• Exceptional strategic thinking and execution skills with a client-centric approach.
• Strong leadership and collaboration skills, with experience managing cross-functional teams and initiatives.
• Excellent communication and presentation abilities, with a knack for crafting compelling growth narratives.
• Familiarity with the e-commerce ecosystem, including content and advertising expertise, is a plus.
• Experience influencing senior stakeholders and navigating complex, matrixed organizations.
• Proficiency in English is mandatory; French and/or German are a plus.

We Offer

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritize your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

About VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators that together help some of the world’s leading organizations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B, and social platforms. With over 4,200 experts in 55 operational centers across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell, and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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