Client Onboarding Analyst (Japanese Speaking)

About the Position

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

We’re currently looking for a high caliber professional to join our team as Client Onboarding Analyst (Japanese Speaking) (Internal Job Title: Build Mgmt Sr Analyst - C11). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.

Responsibilities

• Coordinate implementation of regional and global card management solutions of small size and low complexity.
• Continuously reduce implementation cycle time, minimize deal slippage, and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals.
• Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.
• Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.
• Coordinate Sales, Product Management, Client Services, and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery.
• Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”).
• Attend when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers.
• Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post-implementation reviews and case book write-ups for future implementation usage and marketing purposes.
• Track and communicate internally the status of the deals.
• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
• Participate in staff forums and survey process.
• Complete all mandatory and personal development training as stipulated by controls officer and team lead.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements

• 3-5 years relevant experience
• Results orientation – evidence of proactively driving projects to conclusion. Demonstrated communication skills. Organizational and planning skills. Negotiation, decision-making, and problem-solving skills. Ability to manage a high workload within a pressurized environment. Flexibility – ability to manage a varying workload (i.e., volume, complexity, and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Strong work ethic – willingness to take a “hands-on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment.
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision-making/problem-solving skills. Ability to work under a high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
• Japanese language proficiency is required to support Japan-based clients.

Education

• Bachelor’s/University degree or equivalent experience

We Offer

Discover the top benefits offered to our global workforce, designed to support your well-being, growth, and work-life balance. Explore a few of the highlights that make working with us rewarding.

About the Company

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

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