About the Position

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Client Operations Officer, you will assist the clients of FxPro. The Client Operations Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5.

Here's the shifts schedule:

08:00-16:00
16:00-00:00

Responsibilities

Deliver proactive, high-quality support to clients via live chat, email, and phone while maintaining a strong customer-centric approach
Resolve client inquiries and complaints efficiently and follow up on pending issues to ensure timely and effective resolutions
Handle daily operational tasks, including KYC verification, transaction processing, and account monitoring
Ensure all activities are performed in full compliance with company policies, regulatory requirements, and internal procedures
Collaborate with cross-functional teams to deliver a seamless client experience and resolve complex issues
Identify and escalate unresolved or critical matters to senior management as required
Provide feedback and suggestions to enhance operational processes and improve overall client satisfaction

Requirements

At least 1 year of experience in a similar role, ideally within the FX industry
University degree or relevant working experience
Fluent in English; verbally and written. Additional languages will be considered an advantage
Strong communication, problem-solving, and multitasking skills
Detail-oriented with a proactive, customer-first mindset
Ability to work a flexible shift schedule

Nice to Have

Proficiency in CRM systems or other business tools
Knowledge of KYC/AML, transaction processing, and monitoring procedures
Familiarity with trading platforms such as MT4, MT5, or cTrader

Interview Steps

Recruiter screen (~30 minutes)
Technical Interview (~60 minutes)
Test task (~60 minutes)

We Offer

Excellent compensation package
Medical insurance
Provident fund
Free snacks and beverages
Monthly lunch allowance to enjoy meals of your choice
Company discount card for various products & services
21 days of annual leave and 10 days of sick leave annually
Birthday gift

About the Company

At FxPro, we see each team member as an integral part of our success story. With offices in Limassol, London, Nassau, and Dubai, we offer a dynamic and diverse workplace where you can grow and thrive.

Client Operations Officer

Job description