Client Partner

About the Position

Client Partner

Location: US based | Travel: Regular

Robots & Pencils is growing, and we’re looking for dynamic client partners. We help clients achieve real outcomes through cloud-native infrastructure, human-centered design, and pragmatic AI, and now we need more leaders to take Robots & Pencils to the next level.

Responsibilities

• Own a portfolio of clients with responsibility for client P&Ls, client success, client delivery, and set multi-year client strategy; meet or exceed revenue and margin targets.

• Build and deepen C-suite relationships, serving as executive sponsor and trusted advisor across accounts.

• Represent R&P at client and industry forums, elevating market presence and thought leadership.

• Win complex, high-value deals through strategic negotiation; shape offerings and pricing to unlock growth.

• Oversee delivery strategy across all accounts in your portfolio; align outcomes to long-term client goals.

• Resolve critical escalations with minimal disruption; drive portfolio-wide delivery innovation and best practices.

• Shape go-to-market with Sales & Marketing, including pipeline planning, forecasting, resourcing, and multi-year growth plans.

• Mentor Associate Partners and Directors, building leadership pipelines and scalable mentorship frameworks.

• Create cross-vertical offerings and contribute to the firm’s innovation roadmap and delivery standards.

Requirements

• 15+ years in consulting/digital/technology services, including senior ownership of enterprise portfolios or verticals with P&L accountability.

• Proven record of multi-million-dollar growth, complex deal wins, and sustaining executive (VP/C-suite) relationships.

• Depth in digital product, cloud, data/AI, and experience design, translating technology into measurable business outcomes.

• Operational mastery across forecasting, pricing, utilization, and margin management.

• Success leading globally distributed delivery (onshore/offshore) and shaping delivery practices at scale.

• Demonstrated market presence (speaking, publishing, alliances) that builds external visibility for the firm.

• Flexibility for regular travel.

• MBA and/or certifications (PMP, PgMP, SAFe) are a plus-impact and outcomes matter most.

Personal Competencies

• Results Driven – Delivers transformative client impact and results.

• Enterprise-minded – Balances portfolio targets with firm strategy.

• Executive presence – Communicates with clarity; sustains C-suite trust.

• Strategic & analytical – Turns market signals into actionable plans.

• Builder – Designs offerings, teams, and mechanisms that scale.

• Innovator – Advances delivery practices that become benchmarks.

• People developer – Creates enduring leadership pipelines.

Why Robots & Pencils?

We don’t just deliver projects; we build partnerships that transform organizations. Join a global team of strategists, designers, and engineers creating meaningful, scalable, human-centered solutions-while owning a portfolio that shapes how we grow, how we deliver, and how the market experiences Robots & Pencils.

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