Job Description, Responsibilities & Requirements
About the Position
Client Relationship Manager
Chicago or Cincinnati
Overview
Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.
Responsibilities
- Build trusted relationships with client stakeholders
- Understand the client, issues, and priorities
- Work with clients to define their problems and co-create solutions
- Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
- Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions
- Serve as the day-to-day point of contact for the clients
- Responsible for backlog growth including renewals and extensions of current engagements
- Lead the onsite project teams and ensure they are understand the client environment
Requirements
- 15+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Insurance vertical.
- Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
- Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
- Ability to interface at all levels of an organization
- Excellent oral and written communication skills and executive presentation and persuasion skills are required
- Bachelor’s degree or equivalent experience
Nice to Have
- MS or MBA degree
- Strong background in a project environment and application development in the Insurance vertical. Experience with Property and Casualty experience is a plus.
- Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
- Must be detail-oriented and able to manage and maintain all facets of complex assignments.
- Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
- Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
We Offer
- Annual Salary: $150,000-175,000 depending on the experience and other qualifications of the successful candidate.
- Benefits:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.
Additional Information
- Work Model: Hybrid (3-4 days a week in a client or Cognizant office)
- Compensation Information: Accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
- Equal Opportunity Employer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
- Reasonable Accommodation: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.