Client Relationship Manager (Korean)

About the Position

Axi is seeking a Client Relationship Manager (Korean) to manage direct Korean clients, support activation and retention, and assist Key Account Managers (KAMs) with client servicing. This role is focused on improving client engagement and reducing the operational workload on KAMs so they can focus on high-value activities.

Responsibilities

• Manage and follow up with direct Korean clients under the KAM structure, supporting client onboarding, first deposit, trading activation, retention, and reactivation activities.
• Assist KAMs with day-to-day client servicing, including client communication, account-related follow-ups, campaign enquiries, operational requests, and issue coordination.
• Support KAMs in managing client and partner-related administrative tasks, allowing KAMs to focus more on high-value IBs, strategic partner development, and revenue-generating activities.
• Provide timely and accurate support to clients and partners by coordinating with internal teams, including Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations.
• Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher-value relationship management is required.
• Support the execution of Korea market campaigns, client engagement initiatives, and partner-related activities in line with approved business priorities.
• Maintain accurate records of client follow-ups, requests, issues, and outcomes to support structured reporting and performance reviews.
• Assist with preparing client and market updates, basic performance insights, and operational feedback for KAMs and market leadership.
• Ensure all client and partner interactions are handled professionally, fairly, and in accordance with Axi’s Code of Conduct, Compliance, Risk, and internal policies.
• Escalate client complaints, risk concerns, unusual activity, operational issues, or compliance-related matters promptly to the relevant internal teams.
• Support the team in maintaining a consistent and high-quality client experience across the Korea market.
• Ensure adherence to applicable regulatory obligations, including fair client treatment, responsible conduct, and prompt escalation of any concerns.
• Report any suspicion of market abuse or insider trading to the Compliance department immediately.
• Report any suspicion of money laundering, terrorism financing, or related concerns to the MLRO promptly and in accordance with internal protocols.
• Undertake any additional responsibilities as assigned to support the Korea market and Axi’s broader business objectives.

Requirements

• Native Korean with strong spoken and written English, with the ability to communicate confidently and professionally with Korean clients.
• Strong experience in customer service, client relationship management, brokerage operations, account management, or a similar client-facing function, ideally supporting Korean clients in a trading or financial services environment.
• Hands-on knowledge and experience with financial markets and trading, particularly Forex, CFDs, leveraged products, commodities, indices, or other retail trading products.
• Strong understanding of the Korean retail brokerage market, including Korean client trading behaviour, product preferences, payment/deposit and withdrawal considerations, leverage, financing/swap, execution and trading costs.
• Senior, proactive and independent, with the ability to make sound decisions without requiring constant direction.
• Highly organised and detail-oriented, with the ability to manage multiple high-priority client requests, escalations, and follow-ups in a fast-paced trading environment.
• Experience working with Korean brokerage clients, IBs, trading platforms, or FX/CFD brokers would be highly valuable.

We Offer

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance.

About the Company

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions-whether in hiring, compensation, training, performance reviews, or termination-based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.