Client Service Representative

About the Position

We are looking for a Client Service Representative to join our team at SGS, the global leader in inspection, verification, testing, and certification services. This role involves coordinating SGS services locally and globally, ensuring quality and safety across various industries.

Schedule: Wednesday to Sunday, 8:00am-5:00pm

Responsibilities

• Receive orders from clients, sales, and account management teams for local and global operations.
• Ensure proper documentation and order processing.
• Open orders in systems.
• Notify Sales and Account Management Teams of service delivery delays.
• Communicate client order concerns to the client, Sales, and Account Management teams as required.
• Escalate non-routine order inquiries or service delays concerns or issues to the Client Service Team Management Lead for resolution.
• Coordinate invoicing with the invoicing team.
• Send reports to clients.
• Maintain job folders and filing.
• Perform collection efforts to meet DSO targets.
• Other duties assigned as necessary in response to business needs.

Requirements

Education and Experience

• High school diploma or GED (Required)
• Associate’s degree in a science background (Preferred)
• Two or more years of administrative or operational experience, familiarity with data entry
• Proficient in Microsoft Office (Word, Excel, and Outlook specifically)
• Working in a laboratory environment is a plus

Skills

• Ability to establish effective working and team relationships with internal and external customers, working in a collaborative manner.
• Highly motivated, dependable, and detail-oriented.
• Strong communication and organizational skills.

We Offer

• Compensation: USD 27.00 - USD 32.00 per hour
• Health: Medical, dental, and vision insurance, life insurance, employee assistance programs.
• Wealth: 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program.
  • Work-Life Balance: Paid-time off and family leave.

About the Company

SGS is the global leader and innovator in inspection, verification, testing, and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride, and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

Position anticipated to close November 30, 2026.

For assistance with the online employment application due to a disability, please call 201-508-3149 and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.