About the Position

Pursue your passion and potential

Client Service Specialist

St. Petersburg, Florida + Additional locations

Caring. Connecting. Growing together.

With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity

Compassion

Inclusion

Relationships

Innovation

Performance

Client Service Specialist

Requisition number: 2369930

Job category: Sales Support

Primary location: St. Petersburg, Florida

Date posted: 07/07/2026

Overtime status: Non-exempt

Travel: No

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
• Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
• Utilizes various internal systems to manage client requests
• Special projects and tasks, as needed
• Other duties, as assigned

Requirements

• High School Diploma/GED
• 2+ years of experience as a Customer Service Representative or a similar role
• 2+ years of experience of FSA/HSA product administration
• Intermediate level of proficiency with MS Outlook and Excel
• Excellent written, verbal, and interpersonal communication skills

Soft Skills

• Adapt to change and can learn quickly and grasp new instructions easily
• Ability to work under pressure and respond with urgency
• Must exhibit flexibility to work various shifts/overtime when needed

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

We Offer

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About the Company

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life

Resources and support to focus on what matters most to you, in every facet of your life.

Emotional

Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical

Health plans and other coverage to support wellness for you and your loved ones.

Financial

Benefits for today and to help you plan for the future, including your retirement.

Learn more

We’re honored to be recognized for our exceptional work culture

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• Discover our family of businesses See how we’re structured to help build a modern, high-performing health system. Learn more
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• How we’re transforming care Find out how we’re making care smarter and more personalized. Learn more
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