Client Services Director

About the Position

We are seeking a Client Services Director to lead the Account Management area of the agency and ensure a solid, fluid, and profitable relationship with our clients.

The selected individual will act as a strategic bridge between clients and internal teams, ensuring that the needs of each account are correctly understood, converted into viable proposals and projects, and executed with quality, efficiency, and business vision.

We are looking for a profile that goes beyond task coordination, seeking someone with strategic thinking, anticipation, and commercial orientation, capable of detecting opportunities, identifying risks, prioritizing tasks, and actively contributing to the growth of accounts.

Responsibilities

The individual will be responsible for:

• Leading and supervising the Account Managers team, supporting their development, organizing priorities, and ensuring homogeneous and effective account management.
• Defining, improving, and organizing client relationship processes, guaranteeing clear, efficient, and results-oriented communication.
• Participating in key client meetings, helping to interpret their needs, manage expectations, and transform complex or vague demands into clear and actionable briefings.
• Supervising projects, deliverables, and timelines, ensuring that work is developed with quality, within the planned deadlines, and aligned with each client's objectives.
• Internally coordinating strategy, creativity, content, design, development, paid media, analytics, and other involved teams, facilitating collaboration between departments.
• Supporting the preparation of commercial proposals, providing strategic vision, feasibility criteria, and business orientation.
• Ensuring the profitability of accounts, identifying deviations, operational risks, or needs for readjustment.
• Detecting opportunities for growth, upselling, or service expansion, contributing to the commercial development of current clients.
• Managing incidents and pressure situations, acting with solvency, criteria, and problem-solving ability.

Requirements

• Bachelor's degree, preferably in Communication, Marketing, Social Sciences or related fields.
• Senior experience of 5 to 8 years in account management, client service direction, account management, or similar roles.
• Experience leading teams or coordinating multidisciplinary profiles.
• High communication skills, both with clients and internal teams.
• Commercial criteria and orientation towards account growth.
• Ability to convert poorly defined needs into clear, actionable, and viable briefings.
• Solvency to prioritize resources, manage expectations, and make decisions in pressure contexts.
• Knowledge of the integral functioning of an agency and its different work areas.

We Offer

• Joining a growing agency with diverse projects and clients from various sectors.
• A key role in client relations and internal work organization.
• Real impact on process improvement, team management, and account growth.
• On-site work in Cáceres, full-time.

About the Company

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