Client Services Rep (B2B)
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Job description
About the Position
Client Services Rep (B2B)
ADP Dealer Services is now CDK Global. Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. GreenLight Your Career.
Responsibilities
- Resolve Client technical and processing inquiries via calls, web chats, and e-help cases in a timely manner
- Thoroughly and accurately document each Client inquiry and resolution utilizing the tools provided
- Attend training courses as required and stay current with industry developments
- Establish a course of action to guide the Client to resolution of inquiry, understanding process and escalation methods
- Share learned knowledge internally with in associate groups and externally with our client base
Requirements
- Computer Systems Technical Support experience (Server and PC platform environment) preferred
- Call Center and Client Relations experience
- DMV Processing or AVRS Systems Support
- Strong client relation and customer service skills
- Strong communication skills (both written and verbal)
- Great interpersonal and customer service skills
Qualifications
- Prefer telephone tech support experience
- Call Center experience highly preferred
- Strong communication & customer service skills required
- Attention to detail with great organizational skills
- Excellent interpersonal, written, and oral communication skills
- Ability to apply learned knowledge into troubleshooting
- Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc
- Ability to work as a team member
We Offer
- Medical
- Dental
- Vision
- Company Matched 401K
- Vacation
- Personal Days
- Holidays
- Tuition Reimbursement
- Corporate Discounts
- Employee Assistance Program
- Employee Referral Bonus
About the Company
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. We believe that diversity in all aspects of business leads to strength.
We cannot succeed as a world-class service company unless we globally attract, motivate, empower, and retain exceptionally knowledgeable, talented, and committed associates. Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, and advancement in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. We will provide technologies that enable our associates to meet our clients' ever-changing product needs and preferences.
We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success. Our goal is to be the clear employer of choice for our current and future associates.
How to Apply
Follow this link to apply: Client Support Analyst
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