Client Services Representative - Barcelona
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Job description
About the Position
Client Services Representative - Barcelona
Barcelona, Catalunya [Cataluña], Spain
TransPerfect is hiring customer-focused individuals to triage user requests as part of the Client Services team. As a Client Services Representative, you will respond to queries, make custom configurations in our web-based applications and troubleshoot issues. This is an entry-level position with a career growth plan within Level 1 support, Training or long term within the cross-functional development teams.
Responsibilities
- Responding and managing requests on helpdesk software
- Providing phone support for users calling into the support phone line
- Managing individual projects on GlobalLink applications, including working with administrators in the creation of the site, training end users on using the application, and working closely with the site administrators on the ongoing upkeep and management of the site
- Being an exceptional teammate, working together to tackle high volumes of requests within SLAs
- Communicating internationally with teammates and users & displaying great cultural acceptance
- Performing User Acceptance Testing on features relevant to Administrators of the applications and providing feedback
Requirements
- Experience in customer service
- Superior written and spoken communication skills in English
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Proficient with Windows Operating systems
- Ability to quickly and effectively learn to support TransPerfect Interactive’s web-based applications
- Must be able to multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service
- Minimum Bachelor’s degree or its equivalent
Nice to Have
- Experience supporting web-based applications or other help desk role
- Proficient with Mac OS
- Professional-level language skills in Spanish (not required but preferred)
We Offer
- Opportunity for career growth within TransPerfect
- Work with a global team in a dynamic environment
- Professional development and training opportunities
About the Company
TransPerfect is a leading global provider of language and communication solutions, specializing in translation, interpretation, multilingual software, and localization services. We are committed to delivering high-quality services to our clients and fostering a diverse and inclusive workplace.
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