Client Services Specialist

About the Position

Client Services Specialist

Cork, Ireland

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Life Sciences services support the pharmaceutical, biotech, and healthcare sectors with expert testing, clinical research, auditing, and certification-ensuring product safety, quality, and regulatory compliance from development to market.

Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Manage customer queries, service issues, and ensure a high level of client satisfaction.
• Prepare quotations, proposals, and contracts in line with customer requirements and business objectives.
• Coordinate the onboarding of new clients, projects, and products into laboratory operations.
• Act as the link between customers and laboratory teams, providing regular updates on project progress and testing activities.
• Monitor project timelines, turnaround times, and ensure customer expectations are effectively managed.
• Lead client business reviews, governance activities, and continuous improvement initiatives.
• Support customer audits, technical discussions, and site visits.
• Collaborate with operational teams to ensure customer commitments and service levels are achieved.
• Forecast customer demand and support capacity planning activities.
• Identify opportunities for account growth through cross-selling, upselling, and new service offerings.
• Maintain accurate customer, quotation, contract, and pipeline information within Salesforce.
• Support business development activities, customer engagement events, and revenue growth objectives.
• Ensure compliance with quality, regulatory, health & safety, and SGS standards and values.

Requirements

• Science graduate degree in Chemistry, Pharmacy or equivalent education
• Minimum of 3-5 years in analytical testing, quality assurance, laboratory operations or client facing pharmaceutical services
• Experience managing customer relationships in a regulated industry.
• Understanding of pharmaceutical development, release testing, stability testing or microbiology services.
• Experience preparing quotations, proposals or contracts desirable

We Offer

• Competitive salary range of 55,000 - 72,000 p/a DOE
• Pension scheme + Life Assurance
• Annual Bonus Scheme
• Enhanced Annual Leave plus bank holidays
• Health & Wellbeing initiatives

About the Company

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for various benefits and opportunities.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.