Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Client Success Associate
- Location: Manila, Philippines (Remote)
- Salary: $1,280 per month
Responsibilities
- Client Communication and Support: Act as an operational point of contact for client communication alongside the Client Success Manager. Respond to client inquiries through async channels and maintain clear, professional communication that reflects Yellowstone Local standards.
- Client Onboarding Support: Assist with onboarding logistics by gathering required documentation, preparing systems, and coordinating with internal teams to ensure new clients are properly set up and supported.
- Operational Execution and Follow-ups: Track deliverables, manage follow-ups, and ensure commitments made during client calls are completed. Maintain organized documentation of communications and account activity.
- Data Management and Reporting: Maintain accurate client records in HubSpot, track engagement data, and support the preparation of reports that help the CSM monitor client performance and outcomes.
- Internal Coordination: Work across recruiting and support teams to ensure client-related tasks are completed on time and properly documented.
- Client Health Monitoring: Track engagement signals, timelines, and operational performance indicators. Surface potential risks or concerns early so the CSM can intervene when necessary.
- Retention and Expansion Support: Assist the CSM by identifying potential opportunities for additional services and preparing supporting documentation or insights for retention and growth discussions.
Requirements
Must-have
- 1–2 years in customer support, client success, account coordination, or operations roles
- Strong written communication skills (you will communicate heavily through Slack and email)
- Strong organizational and task management skills
- Experience using CRM or SaaS tools such as HubSpot, Salesforce, or similar
- Ability to manage multiple tasks and follow-ups across several clients simultaneously
Strongly Preferred
- Experience working in a remote or asynchronous environment
- Experience supporting SMB clients
- Familiarity with recruiting, hiring processes, or staffing workflows
- Experience coordinating cross-functional teams or projects
We Offer
- Compensation: $1,280 USD per month starting pay. Performance review after 90 days with compensation adjustment based on performance.
- Benefits:
- Flexible PTO after 90 days
- Fully remote work from anywhere in the Philippines
- Long-term stability. The company is profitable with consistent growth.
- Opportunity for promotion and career advancement
- Paid via direct deposit with no platform transfer fees
About the Company
Yellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work. We are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.
We’re profitable, cash-flow positive, and built to scale. Fully remote team. High accountability. Low drama.
How to Apply
Apply, complete a short screening, and then interview with leadership. We move fast when it’s a fit.
Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.