Client Success Manager

About the Position

We are seeking a Client Success Manager to lead business owners, drive outcomes, and manage client relationships for skilled trade companies.

Responsibilities

Client onboarding and activation

• Run onboarding as the first post-sale owner
• Set expectations, establish operating cadence, and train the client on the process
• Create “stop the bleeding” plans for urgent openings

Strategy and execution leadership

• Build and drive recruiting strategy per client, using best practices plus client-specific constraints
• Push clients to do what candidates require (speed, availability, interview cadence), even when inconvenient
• Coordinate internally with recruiting and support so execution stays tight

Retention and expansion ownership

• Own net revenue retention for your book
• Handle save conversations when clients want to cancel, pull out complaints fast, then drive a path forward
• Identify expansion opportunities when results and trust are strong

Operations, communication, and standards

• Run weekly client calls with clear commitments and next steps
• Keep communication tight in Slack and email, with clean follow-up and documentation
• Use HubSpot and internal systems correctly, consistently, and fast

Requirements

Must-have

• 3+ years in client success, account management, customer onboarding, or implementation with SMB clients
• Proven experience leading clients through change, not just supporting them
• Strong written communication (you will live in Slack and email)
• Competence with modern SaaS tools (CRM, ticketing, docs, async workflows)
• Experience running recurring client meetings and driving action items to completion

Strongly preferred

• Experience supporting home services, construction, or blue-collar SMBs
• Experience in recruiting, talent operations, staffing, or hiring workflows
• Proven ability to diagnose performance problems using funnel thinking (marketing, sales, or recruiting funnels)

Core Competencies

• Ownership & accountability
• Strategic thinking
• Client empathy with firm boundary-setting
• Clear written and verbal communication
• Process-oriented with a bias toward action

We Offer

• Compensation
  • $50,000 base salary
  • $50,000 variable tied to net revenue retention (OTE $100,000) Uncapped
  • Upside exists above the goal when you grow your book
• Benefits
  • Blue Cross Blue Shield medical insurance, strong plan coverage
  • Flexible PTO (typical 12 to 15 days)
  • Standard holidays
  • Two weeks off at the end of the year (CSMs coordinate coverage)
  • 12-week maternity leave
  • Fully remote

About the Company

Yellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work.

We are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.

We’re profitable, cash flow positive, and built to scale. Fully remote team. High accountability. Low drama.

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

Apply, complete a short screening, then interview with leadership. We move fast when it’s a fit.