About the Position

Client Success Manager

Location: Austin, Texas
Salary: $50,000 - $100,000 per year

Responsibilities

Client Onboarding and Activation

Run onboarding as the first post-sale owner
Set expectations, establish operating cadence, and train the client on the process
Create “stop the bleeding” plans for urgent openings

Strategy and Execution Leadership

Build and drive recruiting strategy per client, using best practices plus client-specific constraints
Push clients to do what candidates require (speed, availability, interview cadence), even when inconvenient
Coordinate internally with recruiting and support so execution stays tight

Retention and Expansion Ownership

Own net revenue retention for your book
Handle save conversations when clients want to cancel, pull out complaints fast, then drive a path forward
Identify expansion opportunities when results and trust are strong

Operations, Communication, and Standards

Run weekly client calls with clear commitments and next steps
Keep communication tight in Slack and email, with clean follow-up and documentation
Use HubSpot and internal systems correctly, consistently, and fast

Requirements

Must-Have

3+ years in client success, account management, customer onboarding, or implementation with SMB clients
Proven experience leading clients through change, not just supporting them
Strong written communication (you will live in Slack and email)
Competence with modern SaaS tools (CRM, ticketing, docs, async workflows)
Experience running recurring client meetings and driving action items to completion

Strongly Preferred

Experience supporting home services, construction, or blue-collar SMBs
Experience in recruiting, talent operations, staffing, or hiring workflows
Proven ability to diagnose performance problems using funnel thinking (marketing, sales, or recruiting funnels)

Core Competencies

Ownership & accountability
Strategic thinking
Client empathy with firm boundary-setting
Clear written and verbal communication
Process-oriented with a bias toward action

We Offer

Compensation

$50,000 base salary
$50,000 variable tied to net revenue retention (OTE $100,000) Uncapped
Upside exists above the goal when you grow your book

Benefits

Blue Cross Blue Shield medical insurance, strong plan coverage
Flexible PTO (typical 12 to 15 days)
Standard holidays
Two weeks off at the end of the year (CSMs coordinate coverage)
12-week maternity leave
Fully remote

About the Company

Yellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work.

We are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.

We’re profitable, cash flow positive, and built to scale. Fully remote team. High accountability. Low drama.

How to Apply

Apply, complete a short screening, then interview with leadership. We move fast when it’s a fit.

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Client Success Manager

Tech Stack

Job Description, Responsibilities & Requirements