Client Success Manager

About the Position

We are seeking a Client Success Manager to ensure stable, high-quality delivery and client satisfaction through strong coordination and communication.

Responsibilities

• Manage ongoing relationships with existing clients
• Translate client requests into clear, actionable tasks for SEO and production teams
• Ensure timely delivery of SEO/link-building projects according to agreed scope
• Coordinate communication between clients, SEO team, and production teams
• Track project progress, deadlines, and execution quality
• Identify and remove blockers in delivery workflows
• Run internal syncs to align priorities across teams
• Maintain structured and predictable delivery flow for multiple accounts

Requirements

• 1.5+ years of experience in Account Management, Project Management, or Client Delivery (agency experience is a strong plus)
• Experience managing multiple clients or projects in a fast-paced environment
• Strong ability to structure tasks and coordinate cross-functional teams
• Proven experience in client communication and expectation management
• Strong organizational skills and attention to detail
• Problem-solving mindset and ability to handle delivery blockers proactively

Preferred Skills & Qualities

• Familiarity with SEO practices and link-building terminology
• Experience working with clients from fast-evolving or regulated industries (Fintech, SaaS, iGaming, Crypto)
• Proficiency in Google Sheets / Excel and task management tools (Jira, Asana, ClickUp, etc.)
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and deeply accountable for the final result
• Confident written English (Upper-Intermediate or higher) for daily communication with international clients (email and chat are primary channels)

Nice to Have

• Basic understanding of SEO and link-building processes
• Experience with CRM systems (e.g. Pipedrive)
• Experience with project management tools (Jira, Asana, ClickUp, Trello)
• Strong Excel / Google Sheets skills
• Experience working with fintech, SaaS, iGaming, or crypto clients

We Offer

• Remote-first international team
• High ownership and direct product impact
• Fast iteration, low bureaucracy environment
• 30 days of paid annual leave

About the Company

Natural Links is a digital marketing company that helps businesses scale online.