Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Client Success Manager
New York, New York
Full-time / On-site
About the Company
Simulmedia is transforming the way brands, marketers, and agencies reach audiences. Our leading advertising platform, TV+, allows clients to unlock new viewers across linear TV, CTV, and video games. From advanced data analytics to predictive modeling to real-time analytics and more, our cutting-edge tools make it easy for advertisers to deliver impactful campaigns that drive measurable outcomes.
Responsibilities
- Have a strong understanding of Simulmedia’s value proposition and product offerings
- Understand customer business objectives and pain points to tailor Simulmedia’s solutions to solve client challenges
- Have a deep comprehension of how marketers operate and make decisions
- Collaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)
- Serve as the main day-to-day point of contact for clients, and partner with Sales to drive renewal revenue and new business opportunities
- Define and own current account plans to drive client’s key performance metrics, while developing account growth plans to drive incremental renewal business
- Craft compelling stories around data insights & analytics to demonstrate the value of Simulmedia’s TV+Ⓡ platform
- Own client list and manage expectations/timelines, acting as the project manager with internal stakeholders
- Deliver platform demos and custom analytics/reporting to prospective and current clients
- Partner with planning and activation teams to successfully and seamlessly deliver against nuanced campaign objectives
- Proactively champion new product initiatives to enhance our differentiation in market, identifying emerging trends and opportunities through research and client engagement
- Attend and collaborate in onsite, in-person meetings on a regular daily basis
Requirements
- 3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech
- 3+ years of experience managing multiple client accounts simultaneously
- Experience working with marketing decision-makers in companies as well as collaborating with agency partners
- Track record of reaching and exceeding business targets
- Detail-oriented, proactive, and organized
- Strong verbal and written communication skills
- Experience in interpreting data and sharing client analyses in a compelling format
- People-driven, with strong interpersonal skills
- Adaptable person who can deal with rapidly changing TV industry and thrives on working in a data-driven environment
- Bonus: Experience in both linear TV and either CTV or programmatic video
We Offer
- Competitive base salary range: $65,000 - $105,000
- Fully paid premiums for employee medical, dental, vision, short-term disability, long-term disability, and life-insurance coverage for full-time employees
- Pre-tax plans for medical flexible spending, dependent care, and transit/parking
- Flexible paid time off (PTO)
- Sick time off
- Extensive holiday schedule
- Generous parental leave policies after a year of service
- Phone and Data reimbursement program
- Fully paid Citi Bike membership and helmet stipend with Seamless+ and Lyft Pink
- Pet-friendly office
- Monthly happy hours, quarterly team building, plus tons of other fun events!
- Dedicated workshops for diversity, equity, inclusion, and belonging
- Park Avenue office with 360-degree views and fully stocked kitchens
About the Company
Simulmedia prioritizes diversity and representation in recruiting, embraces people of all backgrounds, and works to create an inclusive culture to help all of our people thrive. We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, height, weight, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated at Simulmedia. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.
Simulmedia is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.